The treadmill itself is great! The buying experience was a complete ******* joke. Tracking my packing I watched it go from the origin station to the warehouse down the street from my house, determined to be undeliverable, and sent back to the origin station only to be sent to my house a week later. I paid an extra $188 for assembly and the dude putting it together spent four hours doing it, taking it completely apart again because it didnt work, put it back together, still didnt work. i showed him that the outlet was tripped and reset it. What a complete **** show.

Seems to be more of an iFit sale than a treadmill sale. Using it on the manual setting without iFit is a joke. Some of us just want a good walk with pause capabilities and something to look at other than a silly track image. Don't but this unless you want to be locked into buying an iFit program too.

First, the unit itself is great if you can tolerate the squeaks and rattles. Yes, i have tightened everything up after the first 30 days. I bought this for the Apple Watch and health compatibility and it's just doesn't consistently work. If you can get it to connect to the watch , the heart rate monitor freezes, the workout sometimes logs in Apple , sometimes doesn't. I bought a year membership in iFIT and while the app itself is great. It just doesn't work with Apple products

This thing weighs 310 lbs, it has a smooth walk and the fan feature is great. I don't want or need ifit so using the manual settings and they are very limited. The speed only moves up by 1 MPH I prefer the ones that allow you to increase .1 at a time. I would like to walk at 3.5 miles per hour but I can't. Paid for Angi to set up my treadmill…. Do not use them. They sent 1 female to set up this giant machine. I had to help and so did my son-in-law. She was great but this was definitely a two person job. Wish I had purchased a different machine from a different company. My wall was damaged when she was lowering the treadmill and Angi requires me to call a professional to give me a quote before they will send anyone to do the repairs.

Terrible experience all around. Do not recommend the product or service. I bought the treadmill and setup. Delivery was rough, 400lbs dropped outside, no option for room delivery. Setup guy was great, but damaged my floors unpacking. For the price, most of the features that should be included are paywalled. You can't use the screen to use that apps unless you pay an additional $400 per year.

Really bad screens. SO SLOW to load and move around. It's like 20 years ago slow. And then I find that the only way to do anything but speed and incline manually is to get IFit Pro subscription. That is an awful way to run a business.

Months after set up I noise began to appear. I called the NordicTrack phone number for customer service. First of all it is almost impossible to get a live person!! when finally someone bothers to call back then the task of finding a TECH!!! This was not an easy process, then the tech shows up and they can't seem to find the problem. They said call us back and send a video if needed. The noise was still there and so I sent the video to this tech. NEVER RESPONDED. I call NordicTrack and the same long process had to begin. I like the machine but do not depend on their customer service or any services with a certified tech. THEY ARE LYING TO YOU. I think they put several impossible steps for the person to give up and never use the warranty.

Treadmill hard product is fine but the software is SO crappy it makes the product almost unusable. Help from contacting NordicTrak is useless. The software runs like an old computer running Windows 95. Everything takes long to load, extremely laggy, just not nice to use. Have to unplug and restart after each use. Tech support claims this "glitch" will be fixed with the next software update but has no dates. Terrible experience, should have just gone with Peloton, completely regretting this purchase.

This treadmill is glitchy, must regularly be restarted, and is wildly frustrating if you just want to use it as a treadmill without subscribing to iFit. The customer service is also not helpful or service oriented.

Nordic track worse service ever. Machine issues from jump contact customer because machine too large and heavy to return. Company non-responsive and transferred to other agents for days. DO NOT BUY!