We are sorry you didn't receive the correct color, Lella. Please know all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned at any time.

We're sorry to hear about your experience, Danielle. Regular maintenance is very essential to maintain the set's longevity. Here are some cleaning tips: 1) Weekly basic care: After cleaning and drying, apply a thin layer of cooking oil to the pan’s interior with a paper towel. Let it sit for 10 minutes, then wipe off excess oil. 2) Monthly deep seasoning: Thoroughly clean and dry the pan. Preheat over low heat for 1 minute, then turn off the heat. When the pan is warm at around 50℃, coat the entire interior with oil. Let it sit for 2-4 hours, then wipe away excess oil. Enhance non-stick performance through proper daily use, gentle cleaning and regular maintenance to protect the ceramic coating while forming a stable oil film. Please know you can exchange or return the set for a full refund with the Member's Mark 100% Satisfaction Guarantee.

Here are some tips to help maintain the shining colors and superior nonstick performance of your cookware: When cooking, it is advisable to use low to medium heat. Allow the cookware to cool down to room temperature before washing. While the cookware is dishwasher safe, hand washing is recommended. Ensure that the cookware is clean inside and outside before each use. Avoid using hard objects on the nonstick surface to prevent damage. To prevent scratching during storage, place a piece of paper towel or a cookware protector between each piece. Please exercise caution when placing the pans on or removing them from any surface. It is crucial to prevent open flames from reaching the walls of the cookware.

To restore the performance of the non-stick surface, we suggest using a deep cleaning method that involves soaking the cookware in hot, soapy water overnight and then thoroughly washing the surface the next morning. Please note all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned anytime.

Hi, Ann, we are sorry to hear about your experience. This cookware features a stainless steel stay-flat base designed for use with induction cooking surfaces. The diameter of the pan's induction base should be equal to or larger than the size of the induction element one is using. If the pan's induction base is much smaller than the induction heating element, the induction sensor may not recognize the pan and will not activate (heat). Please remember that all Member's Mark items can be returned for a full refund at any time as part of our 100% Satisfaction Guarantee.