We're sorry this was your experience, David, as our Braun shavers go through strict quality checks to ensure that you can enjoy a great shave. We'll be sure to share your comments with our team, and we'd be happy to share some tips with you. We recommend holding the shaver at a 90 degree angle while stretching out the skin and shaving against the direction of hair growth. As well, use a light touch, and make sure to clean the shaver after each use. We'd also like to mention that it can take up to 3 weeks for your skin to adjust to a new shaver. We hope this helps, and please give us a call at (800) 272-8611 if you'd like any further assistance.

We're sorry that this has been your experience, and we hope that you're feeling better. We can assure you that our products are thoroughly evaluated to be safe when used as directed. It may be helpful to know that razor bumps, as well as ingrown hair, start with a genetic tendency toward extremely curly hair. In addition to genetic factors, there are a few things that can happen during shaving that make you more likely to have an outbreak of razor bumps. We'd be happy to share some tips for minimizing razor bumps while shaving: - Cleanse your skin with a gentle scrub and warm water, or use a shaving brush, before you shave. -Moisten your face and use a shave cream to help hold the water on the hair. -Shave with gentle strokes, and let your razor do the heavy lifting. -Use a moisturizing after shave product to help replenish moisture in your skin and facial hair after you shave. We hope this helps. We'd like to learn more, so please give us a call at (800) 272-8611 when you have a moment.