Hi Jeff, we are sorry for the issues that you have with the product.<br /><br />The product is made of MDF and it is made from real wood. MDF allows us more flexibility when producing products. Since this item consists of many pieces to make as an L-shaped kitchen, the item is heavy. If courier is not handling probably, the pieces will get smashed. Kindly contact us at customerserviceusa&#64;jupitertoy.com and we will arrange replacement pieces to you.