The mattress they recommended is awful. Couldn't sleep on it. Called them,chatted with them. Asked to return. I'm sitting here with a worthless mattress and nobody has helped to start a return. A whole week and I'm told I'll hear back by Oct 6th. What???? I would have upgraded to a more expensive mattress but no one seems to want my purchase. I have a credit line with Wells Fargo for the upgrade. They have lost a long time customer. Unheard of behavior.

ive had this bed just shy of a year on an adjustable base. It's amazing of course. Took some time to get use to the "stuck in mud" feel. But now i wouldn't have it any other way. I really can't dont think it stays cool all night. Just feels cool when you first lay down. A year in i noticed i could feel the springs with my knee when i got into bed. Then i noticed there was a huge 3 foot across T shaped tear in the mattress all the way down to the springs. I never would have expected that to happen in less than a year. They're replacing it but its a hassle, especially during this pandemic. Hopefully this wont happen again.

Probably a good product for some, but have used it three weeks and have developed upper shoulder and neck pain that I did not have before. It is a LOT firmer than the one I tried at the store. I was assured it will get a little less firm, but nothing yet. Also doesn't release heat very well. I guess overall, I am not pleased with the product when compared to the amount it cost. I will give it a few more weeks, then if nothing gets better I will take advantage of the return policy.

Sooo comfy! I actually work, play, eat and sleep on this mattress! I take calls from my bed, love eating in bed and I get the best sleep ever! And, note a sound sleep = a sound mind. :-) It feels almost like I'm floating on a gel is in the mattress. It is soft and pliable yet firm enough to give the exact right support. Honestly it's the BEST mattress I've ever slept on! True perfection!

I was skeptical if a Tempur-Pedic mattress was really worth the high price tag, but it has been the best night sleep of my life. I have chronic back problems and needed to swap out my mattress in a box and it has been life changing! From night one I woke up feeling so refreshed and no pain! Warning... you won't want to get out of bed! I was worried about the memory foam running hot but Tempur Pedic doesn't run hot as others. I am not a customer FOR LIFE because of this mattress. I am in love. I used to wake up feeling more tired and achy, but not with Tempur-Pedic! It is a little hard at first but takes a little bit to soften up and cradle your pressure points.

[This review was collected as part of a promotion.] We love the mattress. It's perfect for both my wife and I. We never wake each other up at night by tossing and turning, even our dog moving around and getting on/off the bed does not wake us up. Two Thumbs Up!

[This review was collected as part of a promotion.] Mattress has been wonderful and significantly reduce back pain we were not happy with the white glove service delivery They advise us what time they're going to be here and then called and didn't want to come but I have taken the day off work so request that they come when they got here they didn't want to set up the mattress and were rude to my husband and my son

We bought this mattress 30 days ago. It is the most uncomfortable mattress we have ever owned. We are tossing and turning all night long. This mattress causes extreme back pain and numbness in the arms for side sleepers. We have tried kneeling and walking on mattress to loosen up, but nothing works. I am now sleeping on the couch. We called 2 days ago to return and we are still waiting to hear back from a representative from Tempur-Pedic. So far, not an easy return process as suggested by salesperson in flagship store.

[This review was collected as part of a promotion.] I love my mattress. It's the first mattress that I have finally lived in 30 years. But I do wish I would have spent the extra money to get the cooling mattress as I am a hot sleeper but wouldn't trade mine for anything.

Mattress was wonderful and loved the product but now after three years it has started cracking vertically and horizontally. Filed the proper claims process and was immediately declined stating the discoloration on the under cloth (which cannot be washed) was the cause due to a spill. This stain was actually caused by sweat due to the heat that retains in the memory foam and now the claims department stated there is nothing they can do or help with. Needless to say I will not purchase another tempurpedic mattress again due to this customer service and warranty response to not guarantee their product like they claimed. 10 year warranty was not upheld and quality and customer assurance is not their top priority.