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Customer reviews for TCL 43" Class S5 Series 4K UHD Smart TV for
TCL 43" Class S5 Series 4K UHD Smart TV
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4.8 out of 5 stars
stars197 ratings191 reviews
  1. 5 stars86% (170)
  2. 4 stars8% (16)
  3. 3 stars2% (4)
  4. 2 stars2% (4)
  5. 1 star2% (3)
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Showing 61-70 of 191 reviews
Jan 13, 2025
bob21
2 out of 5 stars review

Wait for a sale of a better TV

[This review was collected as part of a promotion.] Cheap TV but unbearably bad sound. The Dolby Atmos destroys the audio signal and will create artificial sound drops and will generally ruin any sounds produced by the TV. The picture is also just okay, not sure that I believe the pixel count.

Review from tcl.com
Helpful?51WARCO6IWNL13849222952
reply from Alison TCL Customer Support

Hi bob21, Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, TCL Customer Support

Jun 7, 2025
Ralphyboy
5 out of 5 stars review

Great support

Pam was extremely helpful, friendly and polite and very professional.

Review from tcl.com
Helpful?51WARCO6IWNL13849222952
reply from Alison TCL Customer Support

Hi Ralphyboy, We appreciate your thoughtful feedback! We are pleased to hear that you are enjoying your TV thus far. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support

Aug 31, 2025
Josr
1 out of 5 stars review

Black light bleeding only had it for 4 months need a new one.

Review from tcl.com
Helpful?51WARCO6IWNL13849222952
reply from Alison TCL Customer Support

Hi Josr, Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. A member of our team is currently in the process of reviewing your case and will reach out to you as soon as they can. Thank you, TCL Customer Support

Jun 2, 2025
C.J.R
5 out of 5 stars review

Quality very good

Needed to register TV online. Agent was very helpful.

Review from tcl.com
Helpful?51WARCO6IWNL13849222952
reply from Alison TCL Customer Support

Hi C.J.R, We appreciate your thoughtful feedback! We are pleased to hear that you are enjoying your TV thus far. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support

Aug 31, 2025
Dmi3844847
4 out of 5 stars review

Ahrjrj

Good but not great, Shy was good with support 455555

Review from tcl.com
Helpful?51WARCO6IWNL13849222952
reply from Alison TCL Customer Support

Hi Dmi3844847, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support

Feb 9, 2025
Jeff1224
5 out of 5 stars review

I really like the 3 TCL tvs ihave

[This review was collected as part of a promotion.] Pam was a great help and was very patient working with me to get my new tv connected to my internet.

Review from tcl.com
Helpful?51WARCO6IWNL13849222952
reply from Alison TCL Customer Support

Hi Jeff1224, We appreciate you taking the time to provide your thoughtful feedback. We are pleased to hear that you are enjoying your TV thus far. Hopefully you are able to take your viewing experience to the next level with your new TCL TV. Enjoy! Thank you, TCL Customer Support

Feb 22, 2025
Kay9
5 out of 5 stars review

Great customer service!

[This review was collected as part of a promotion.] Great TV with excellent picture, when I had sound problems I called customer service and Fatima helped me fix the problem!

Review from tcl.com
Helpful?51WARCO6IWNL13849222952
reply from Alison TCL Customer Support

Hi Kay9, We appreciate your thoughtful feedback! We are pleased to hear that you are enjoying your TV thus far. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support

Dec 3, 2024
Garth
5 out of 5 stars review

[This review was collected as part of a promotion.] I bought this tv for my birthday. Love the picture quality. I spoke to lems for assistance in setting up cable channels.

Review from tcl.com
Helpful?51WARCO6IWNL13849222952
reply from TCL Customer Support

Hello, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. Enjoy!

Mar 12, 2025
Burnham hill
5 out of 5 stars review

Carl Burnham

[This review was collected as part of a promotion.] I'm enjoying the new 65" TV on setting up my TV i needed help the rep i got on the phone was very helpful. Louis was very helpful and professonial in solving my problems.

Review from tcl.com
Helpful?51WARCO6IWNL13849222952
reply from Alison TCL Customer Support

Hi Burnham hill, We appreciate your thoughtful feedback! We are pleased to hear that you are enjoying your TV thus far. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support

Dec 11, 2024
Mod jan
5 out of 5 stars review

Trouble shooting

[This review was collected as part of a promotion.] Had a bit of trouble with my new TV and Jin at tcl was a great help in fixing the issue with my new TV thanks 🙏

Review from tcl.com
Helpful?51WARCO6IWNL13849222952
reply from TCL Customer Support

Hello, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. Enjoy!