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Customer reviews for TCL 43" Class S5 Series 4K UHD Smart TV for
TCL 43" Class S5 Series 4K UHD Smart TV
4.8 out of 5 stars
stars197 ratings191 reviews
  1. 5 stars86% (170)
  2. 4 stars8% (16)
  3. 3 stars2% (4)
  4. 2 stars2% (4)
  5. 1 star2% (3)
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Showing 41-50 of 191 reviews
Jan 13, 2025
bob21
2 out of 5 stars review

Wait for a sale of a better TV

[This review was collected as part of a promotion.] Cheap TV but unbearably bad sound. The Dolby Atmos destroys the audio signal and will create artificial sound drops and will generally ruin any sounds produced by the TV. The picture is also just okay, not sure that I believe the pixel count.

Review from tcl.com
Helpful?51WARCO6IWNL13849222952
reply from Alison TCL Customer Support

Hi bob21, Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, TCL Customer Support

Sep 14, 2024
TechAndroidBossMaster
5 out of 5 stars review

4K Resolution tv Great tcl Support! Super Nice!

[This review was collected as part of a promotion.] This tv is great had great support with this amazing team guy as a tech minded person i wanted google/Android tv Experience and not just a regular web os experience and i got that exact experience with this tv he is super nice from tcl support team understanding and empathetic person understood my situation and helped me out with what i was dealing with super happy with this company and the wonderful support team! And plus the resolution of this 4k tv is simply Awesome!!!

Review from tcl.com
Helpful?51WARCO6IWNL13849222952
reply from Brandon TCL Customer Support

Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. Enjoy! Best, TCL Customer Support

Sep 28, 2024
Starts12
5 out of 5 stars review

Wifi connection issue

[This review was collected as part of a promotion.] Brought TV just started setting up a video wall, had an issue connecting to wifi. Reached Tony out of support who walked me through resetting the TV back to factory and TV's were able to connect. The serial number is 2402GNC002353A03456

Review from tcl.com
Helpful?51WARCO6IWNL13849222952
reply from Brandon TCL Customer Support

Hi Starts, We appreciate you posting your thoughtful review. We hope that your new TCL TV helps you immerse yourself in whatever content you choose to watch or play! Please enjoy your television! Sincerely, TCL Customer Support

Jul 30, 2024
Anonymous
4 out of 5 stars review

Set up process long but once in TV is great!!!

[This review was collected as part of a promotion.] Great TV for the price and size of the TV. I currently have this TV in my Guest Room and the picture quality of the TV is great for them and was thinking about getting a soundbar for it but the TV itself sounds great. I also have other TCL TV’s I definitely prefer the Roku version compared to the Google as the set up process was a lot longer and the remote on the Roku is smaller which I like better. But overall a great TV!

Review from influenster.com
Helpful?51WARCO6IWNL13849222952
reply from Brandon TCL Customer Support

Hi Noah, Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. If you need any assistance, please reach out to us at https://support.tcl.com/contact-us. Enjoy! TCL Customer Support

Jul 20, 2024
amandam1574
5 out of 5 stars review

Great for a basic smart tv!

[This review was collected as part of a promotion.] We were really happy with this item. The images are very clear and it was really easy to connect and use the smart features. The remote is basic enough that our young kids are able to use it very easily as well. The speakers are pretty basic but give a good and clear sound.

Review from influenster.com
Helpful?51WARCO6IWNL13849222952
reply from Brandon TCL Customer Support

Hi Amanda, Thank you for providing your thoughtful feedback. We are excited to see that you are liking your new TCL TV! Sit back, relax and enjoy some great content with your high quality and high functional TV. Best regards, TCL Customer Support

Jun 17, 2024
eliseo13
5 out of 5 stars review

Love

[This review was collected as part of a promotion.] Woooooow! Thank you so so much Influenster ♥️ this product is quality! Picture quality is clear and crisp sound performance! It was incredibly easy to connect by my self while hubbys deployed 😍 was compatible with my stand and remote control has all the streaming feature! I can’t believe how smart this thing is. Thank you 🙏🏼

Review from influenster.com
Helpful?51WARCO6IWNL13849222952
reply from Brandon TCL Customer Support

Hi eliseo13, Thank you for providing your thoughtful feedback. We are excited to see that you are liking your new TCL TV! Sit back, relax and enjoy some great content with your high quality and high functional TV. Best regards, TCL Customer Support

Nov 23, 2024
Allwyc
5 out of 5 stars review

Remote Pairing Issue

[This review was collected as part of a promotion.] Mona was a great help. We went through the various help scenarios until one finally worked. She was great. Now my tv is working at 100% capability. I had a remote issue but Mona helped me solve it!!!

Review from tcl.com
Helpful?51WARCO6IWNL13849222952
reply from TCL Customer Support

Hello, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. Enjoy!

Jul 2, 2024
blakeb46
5 out of 5 stars review

Great TV!

[This review was collected as part of a promotion.] First off for a budget TV this thing has everything you could want, hook it up to your WiFi and start watching! The 4k picture quality is great for what it is and it gets plenty loud, Remote control is sleek and easy to use.

Review from influenster.com
Helpful?51WARCO6IWNL13849222952
reply from Brandon TCL Customer Support

Hi Blake, Thank you for providing your thoughtful feedback. We are excited to see that you are liking your new TCL TV! Sit back, relax and enjoy some great content with your high quality and high functional TV. Best regards, TCL Customer Support

May 16, 2025
JDfromCT
5 out of 5 stars review

Helpful assistance

I needed help on setting up an XFinity remote and called the 877 number. I requested a real agent and was paired with Angela. She worked long and hard to get my remote set up in order to use on/off and adjust and mute volume. Angela was patient, clear, and cordial. It took about 20 minutes but she was terrific. When one effort failed, she didn’t give up. This is our second TCL tv. We love the first one and hope this is as useable. Angela got us off to a good start! Thanks.

Review from tcl.com
Helpful?51WARCO6IWNL13849222952
reply from Alison TCL Customer Support

Hi JDfromCT, We appreciate your thoughtful feedback. Please enjoy the great size and quality of this TV. Thank you for choosing TCL to be part of your family again! Thank you, TCL Customer Support

Jun 25, 2024
hollys344
5 out of 5 stars review

Great addition to our space!

[This review was collected as part of a promotion.] I’ve always liked TCL TVs, and this is no exception. Sharp picture, easy to operate, and the remote is compatible with all the other TCL TVs in the house (which is great when you can’t find one!) the Roku operating system is smooth and simple. Sounds great - and easy to cast to!

Review from influenster.com
Helpful?51WARCO6IWNL13849222952
reply from Brandon TCL Customer Support

Hi Holly, Thank you for providing your thoughtful feedback. We are excited to see that you are liking your new TCL TV! Sit back, relax and enjoy some great content with your high quality and high functional TV. Best regards, TCL Customer Support