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Customer reviews for TCL 43" Class S5 Series 4K UHD Smart TV for
TCL 43" Class S5 Series 4K UHD Smart TV
4.8 out of 5 stars
stars197 ratings191 reviews
  1. 5 stars86% (170)
  2. 4 stars8% (16)
  3. 3 stars2% (4)
  4. 2 stars2% (4)
  5. 1 star2% (3)
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Showing 171-180 of 191 reviews
Jan 16, 2025
Dslep
5 out of 5 stars review

Assistance with audio issues

Agent Jen was very helpful. She helped me work through audio issues I was having

Review from tcl.com
Helpful?51WARCO6IWNL13849222952
reply from Alison TCL Customer Support

Hi Dslep, We appreciate your thoughtful feedback! We are pleased to hear that you are enjoying your TV thus far. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support

Mar 9, 2025
Jeff D
5 out of 5 stars review

Great Tv

Bought tv great picture Talk with Luis great customer service help with all my questions.

Review from tcl.com
Helpful?51WARCO6IWNL13849222952
reply from Alison TCL Customer Support

Hi Jeff D., We appreciate you taking the time to provide your thoughtful feedback. We are pleased to hear that you are enjoying your TV thus far. Hopefully you are able to take your viewing experience to the next level with your new TCL TV. Enjoy! Thank you, TCL Customer Support

Feb 10, 2025
Patricia49
5 out of 5 stars review

Tcl help

Monique was exemplary in knowledge of my tcl t.v. Great asset to tcl.

Review from tcl.com
Helpful?51WARCO6IWNL13849222952
reply from Alison TCL Customer Support

Hi Patricia49, We appreciate your thoughtful feedback! We are pleased to hear that you are enjoying your TV thus far. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support

Aug 28, 2024
Dave22
5 out of 5 stars review

Setup

Setup of the new tv assistance went great with LJ.

Review from tcl.com
Helpful?51WARCO6IWNL13849222952
reply from Brandon TCL Customer Support

Hi Dave, Thank you for taking the time to provide your thoughtful review. We are pleased to hear that you are enjoying your TV thus far. Hopefully you are able to take your viewing experience to the next level with your new TCL TV. Enjoy! TCL Customer Support

May 12, 2025
Karebear
5 out of 5 stars review

Fabulous tv and service

Service was excellent great tv love the screen Louis

Review from tcl.com
Helpful?51WARCO6IWNL13849222952
reply from Alison TCL Customer Support

Hi Karebear, We appreciate you posting your thoughtful review. We hope that your new TCL TV helps you immerse yourself in whatever content you choose to watch or play! Please enjoy your TV! Thank you, TCL Customer Support

Sep 9, 2024
kathy77
4 out of 5 stars review

Cel

The set up was easy and the help was thorough. I was able to troubleshoot.

Review from tcl.com
Helpful?51WARCO6IWNL13849222952
reply from Brandon TCL Customer Support

Hi Kathy, We appreciate you posting your thoughtful review. We hope that your new TCL TV helps you immerse yourself in whatever content you choose to watch or play! Please enjoy your television! Sincerely, TCL Customer Support

Mar 13, 2025
Olena
3 out of 5 stars review

Made to last a little past the 1 year warranty

Bought this tv and it stopped working after a year, right after the warranty expired.

Review from tcl.com
Helpful?51WARCO6IWNL13849222952
reply from Alison TCL Customer Support

Hi Olena, Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can. Thank you, TCL Customer Support

May 19, 2025
Jan Top
5 out of 5 stars review

Excellent service

I had to call for service. spoke to Loisa She was the best. Worked with me to solve the problem

Review from tcl.com
Helpful?51WARCO6IWNL13849222952
reply from Alison TCL Customer Support

Hi Jan Top, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support

May 25, 2025
Bobby36
5 out of 5 stars review

Shy was fantastic . Very helpful! 5 star review.

Review from tcl.com
Helpful?51WARCO6IWNL13849222952
reply from Alison TCL Customer Support

Hi Bobby36, We appreciate you taking the time to provide your thoughtful feedback. We are pleased to hear that you are enjoying your TV thus far. Hopefully you are able to take your viewing experience to the next level with your new TCL TV. Enjoy! Thank you, TCL Customer Support

Nov 9, 2024
Rays
5 out of 5 stars review

Helpfulness

Bought today and Clyde assisted me to get to viewing screen

Review from tcl.com
Helpful?51WARCO6IWNL13849222952
reply from TCL Customer Support

Hello, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. Enjoy!