We'd like the opportunity to speak with you personally about your usage of this product. Our product is designed to provide germ protection and can kill 99.9% of viruses and bacteria on hard surfaces when used as directed. This disinfectant spray eliminates odors and kills 99.9 percent of mold and mildew on most household surfaces. Please call us at your convenience at 1-866-529-8804 between 9:00-5:00 EST (Monday - Friday) and mention the following reference number RB0006196618, and we would be happy to help.