Hi Silvan, Thank you for choosing Samsung and for your patience in having to wait for service on your new DU8000 TV. Should you have any questions about your service appointment, please call Samsung Customer Support. You can reach us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Hi JoeJoe, Thank you for reaching out to let us know about the difficulties you are having in setting up and programming your DU8000 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/. If you need more help or have any questions, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor

Hi Anita, Thank you for taking the time to write about your experience with the Samsung DU8000 TV. It's great you are enjoying the 4K quality content. To charge your solar remote, you can place it face down in direct sunlight or connect it via USB-C cable to charge it. I hope this helps! If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. Thanks for being a part of the Samsung family! ~ Samsung Advisor