It would’ve been nice if there was an opportunity to try this mattress out at the warehouse before ordering it online. The mattress was only available in plush, which I thought referred just to the pillow top. Apparently we need medium or firm mattresses. The problem we have with the two that we bought is that when we roll to a new positions while sleeping, it leaves a depressed area that we tend to roll back into. We are not overweight - I weigh 190 pounds and my wife weighs 140.

Purchased this mattress that was delivered 11/21, and I am not pleased with the firmness. Owned a tempurpedic since 08 and it had gotten too soft. Used plexiglass/lexan to help ease my back pain for several years, and looks like I need to add it to this one also. My back has ached since purchase of this "not so extra firm" mattress. Also the delivery date was NOT what was advertised "before" purchase

We bought this mattress, King, medium, Aug 30, 2023, and debated returning it after about 3-4 weeks as it started to sag where we sleep! I am 6', about 220, and wife is 5'2" and about 130. We kept it until the sags got so bad we decided to get another different bed! High, very hard lump all down the middle of the bed! This bed has a 10 year warranty and a 100 night trial period! When you get beyond that 100 night you are pretty much on your own! After 3 'chat' sessions with Sam's return folks, we got them to agree to take the mattress back. They put us with Serta, who makes Simmons I guess, and that lady was adamant that we could not return it unless the matter was approved by higher ups! She kept going back to the 100 night trial being past! We bought a more expensive mattress from Sams, and at the moment we are assured by a supervisor that Sam's will refund our money! But, the one in this ad sagged significantly where we sleep[. After about 4 months it started to make a noise, 'scrunching sound' when I moved, like rubber rubbing against other rubber.

This mattress is NOT ultra firm. Yes, they've branded it as ultra firm but there's a layer of "plush" soft material on top of the firm part. The problem is, this top layer is super low quality. I'm a 220 pound guy which isn't overly heavy and Im literally sinking 6 inches into the mattress a week after purchase. There's a valley where I sleep already! So if you need a firm mattress that you actually sleep on top of, and not sink into, look elsewhere. I'm surprised how low quality this mattress is. Ignore the reviews saying how great this thing is... It's not!

Looks good and comfortable but after 6 months, we began to feel a depression in the mattress where we each slept. After 9 months a depression where we slept was noticeable and we could feel a ridge in the middle of the mattress that is now even more pronounced after 1 year. It was comfortable the first 6 months, but after the depressions were we slept and the ridge formed, it became less comfortable. The ridge in the middle makes it difficult to sleep near the center of the bed. We are not heavy in weight, or overweight, and that makes us wonder if the material used in the mattress is very good material. We would not purchase again nor can we recommend this mattress or the material used to make it. The original coil mattress we had originally lasted over 30 years and was very comfortable until a spring broke. This mattress did not last one year.

Mattress is as hard as a rock. Trying to get a hold of someone to return it has been an absolute nightmare. Sam's customer service is awful. Serta's customer service is worse. Call and get a message that they are in a team meeting and then call disconnects. Absolutely horrible. I don't think I will continue my Sam's membership after this terrible experience.

Although we haven't slept on it yet, it has to be a vast improvement of sinking 6 inches and having to rock and roll just to get out of bed. Heeheehee

This is the second BeautyRest I purchased. The first one was fabulous and well used for 15 years. However this one leaves me tossing and turning and my body is stiff and sore in the morning.

I did not see that the item was not available for return until this morning. It has been less than 24 hours of having the mattress and I hate it. If I can't have a return, can I please have some sort of an exchange?

My husband needed a very firm mattress and this mattress is definitely extra firm. I like to have a little softer so we ended up putting a Tempur-pedic pad on top of it and he seems happy with that and I’m happy with it. Mattress seems very well built