We're genuinely sorry to learn about the trouble you've encountered. At VIZIO, we take great pride in ensuring our televisions are securely packaged to surpass industry standards, precisely to prevent any mishaps during transit. We encourage you to get in touch with the shipping company and the retailer from which you purchased the TV. They are well-equipped to assist you in filing a claim. Rest assured, we're here to support you every step of the way. Once the issue with the shipping is sorted out, if you have any further queries or need help with your product, our support team is ready to assist you. You can easily reach us by visiting support.VIZIO.com and clicking on 'Contact Us'. Or, if you prefer immediate assistance, the VIZIO Mobile app is at your service. Simply download the app, tap on "Support," and then "Contact Us" to connect with us directly.