VIZIO is committed to making sure that our televisions meet and exceed industry packaging certifications to avoid situations like this. Our packaging has been certified to prevent damage while in transit. We’d recommend you reach out to the shipping company and retailer to file a claim. Most shippers will allow you to file a claim and reimburse you for the cost of the television. If you’re still having trouble after this step, feel free to contact our customer service team at 844-254-8087.

We're genuinely sorry to learn about the trouble you've encountered. At VIZIO, we take great pride in ensuring our televisions are securely packaged to surpass industry standards, precisely to prevent any mishaps during transit. We encourage you to get in touch with the shipping company and the retailer from which you purchased the TV. They are well-equipped to assist you in filing a claim. Rest assured, we're here to support you every step of the way. Once the issue with the shipping is sorted out, if you have any further queries or need help with your product, our support team is ready to assist you. You can easily reach us by visiting support.VIZIO.com and clicking on 'Contact Us'. Or, if you prefer immediate assistance, the VIZIO Mobile app is at your service. Simply download the app, tap on "Support," and then "Contact Us" to connect with us directly.