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Customer reviews for GhostBed 12" Gel Memory Foam Luxury Cooling Mattress for
GhostBed 12" Gel Memory Foam Luxury Cooling Mattress
4.5 out of 5 stars
stars
7,550 ratings7,497 reviews
  1. 5 stars74% (5,616)
  2. 4 stars14% (1,055)
  3. 3 stars6% (445)
  4. 2 stars3% (234)
  5. 1 star3% (200)
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Showing 1,071-1,080 of 7,497 reviews
Feb 28, 2024
Reviewer name: Conley M.
5 out of 5 stars
5 out of 5 stars review

Greatest mattress ever!

This mattress is a amazing upgrade from what we had. We were using a hand-me-down serta mattress before we ordered our ghost bed. This bed makes a huge difference in the quality of sleep we get. I would definitely recommend the bed to anyone who is looking for better sleep. The mattress is awesome and it's left us feeling refreshed every time we wake up! The only problem is you'll be so comfortable that you won't want to get out of bed in the morning to go to work!

Review from GhostBed
Helpful?394D02S07CGI13847222866
Jun 16, 2018
Reviewer name: Anonymous
2 out of 5 stars
2 out of 5 stars review

No longer looked forward to going to bed

My husband and I recently bought a king sized ghostbed and cover after much research and reading hundreds of reviews. It came in 24 hours- ship time to us was ridiculously fast, which was great. The packaging was easy to manage and it was cool to watch it expand and fill. We were hopeful it would be as amazing as all the reviews claimed. I suffer from lower back pain so was especially excited since many reviews claimed ghostbed was a lifesaver. I woke up feeling fine after the first night, but as the day went on my back just froze up more and more until I was in a huge amount of pain. It probably took a full week and a half (and several chiropractic appointments) for my body to "adjust". My husband was also waking up stiff and sore every day when he has never had any issues before. We committed to the full 30 day trial and although it got less painful it was still much (MUCH) firmer than we anticipated. We were waking up sore and went from being excited to lay down after a long day to feeling "meh" at best about the prospect of laying down in bed. I was excited to try a medium firm bed and we both thought it was easily the firmest bed we had ever slept on. I was in touch frequently with customer service who were always knowledgeable and friendly. They offered us several options including a topper to make it more comfortable- but I really don't see the point of buying a brand new mattress and then having to use a topper to make it tolerable within the first month of use. They also suggested we keep the bed longer, saying 90 days would be a better frame to judge it and that we could soften the bed up by jumping on it or various alternatives that would speed the process up. Since I could barely walk that first few days jumping on the bed seemed ambitious. After a full month of poor sleep and aching bodies we felt one month was a sufficient test for our house. We ended up returning the bed, and buying a new mattress from a brick and mortar store that we actually laid on- it's wonderful and we love it. Ghostbed's return process was fairly straightforward and easy, though the charity they contacted to set up a pick up for me never contacted me nor returned my calls when I tried several times contacting them. In the end we chose our own charity and hauled it there ourselves. It took the FULL 15 business days for our refund to be processed, which I think is a little ridiculous, but all in all we were pretty happy with the customer service. As a sidenote, I was so sure we were going to love the bed when I purchased it that we bought the cover as well to protect our mattress- I thought the ghostbed cover would be best since they are the makers of the bed. It was poor fitting and overpriced- it was also unreturnable. In hindsight I would have tried the bed first and purchased the cover after deciding to keep it instead of paying that much for a cover that matches a bed we no longer have.

Review from GhostBed
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Mar 27, 2018
Reviewer name: Anonymous
3 out of 5 stars
3 out of 5 stars review

Shipping/defects issues

We ordered the queen combo with adjustable base. We fInally are able to try our mattress and do really like the firmness of it and the pillows. We had to have the adjustable base delivered three times due to damages in shipping by Fedex and manufacturing defects. This was very frustrating as we’d already disassembled our bedroom and had to sleep in spare room for over 3 weeks. The customer service was helpful but dealing with a non-local company is always difficult. Not sure I’d recommend ordering a big item like this online due to all the aggravation we went through but am very satisfied with my bed now! I just hope it holds up because getting service may be a hassle.

Review from GhostBed
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Jul 14, 2017
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Switched from Waterbed to Ghostbed

I have been sleeping on a waterbed for the past 30 years. I recently began waking up with a sore lower back, and new it was time to make a change. Waterbeds always worked for me, and I felt very comfortable in them. Now that I'm in my 50's I guess I needed something with more support. After researching different mattresses I decided on the Ghostbed. The bed arrived quickly as well as the 3 Ghost pillows I received during the Memorial day sale. The first few nights on this mattress were not good. I could not get comfortable at all because it seemed very firm. I was just about ready to contact the company and return it, but I decided to give it a few more days. By the 7th night I noticed I was sleeping a little better, but still not what I expected. At the end of 2 weeks I did not mind it at all. I am now sleeping very well, probably better than I did on the waterbed. I don't wake up with back pain anymore and I feel better rested. If you decided to buy a ghostbed you really need to give it a few weeks before you give it a negative review. The Pillows were the same....Felt very stiff at first but I really love them now.

Review from GhostBed
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Jul 10, 2017
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Loving it!

My wife & I have been enjoying our Ghost Bed for a month almost now. I had to kind of sell her on it, because she has never had a memory foam mattress before, and wasn't sure she would like how it felt. The funny thing is, I think she loves it more than I do. She is a side sleeper and I am a back sleeper. With it and our ghost pillows, she says she has not woken up with neck pain; not even once!

Review from GhostBed
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Mar 4, 2019
Reviewer name: Meghan R.
5 out of 5 stars
5 out of 5 stars review

Sooooo comfortable

This mattress is amazing. My husband has a bad back and this has provided him instant relief. It’s firm but yet confirms to your body. As soon as you lay down you feel weightless. Would definitely recommend for all body types. Absolutely happy with our purchase.

Review from GhostBed
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Feb 11, 2018
Reviewer name: Evaristo G.
5 out of 5 stars
5 out of 5 stars review

Best Bed we’ve ever had

We were looking for a bed online and came across the GhostBed. We have decided to give it a try and I recommended this to all of my co workers and friends and they were looking to purchase one for themselves. I didn’t realize that our old bed was causing our back pain this whole time. Best bed ever!

Review from GhostBed
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Apr 6, 2018
Reviewer name: Ana
4 out of 5 stars
4 out of 5 stars review

Good mattress

Pros: -it doesn’t feel like a memory foam -Easy to unbox, didn’t have any issues with smell or it not airing out properly -I don’t feel anything when my husband is switching positions or getting out of bed -you can sleep on the edge and not feel like you’re going to fall off -I had shoulder pain that has gone away since we bought this mattress Cons: -a little firmer than we’re used to, hopefullynits something we adjust to -sometimes I wake up super warm where I’ve suken in, my husband said he hasn’t noticed this so maybe it’s just me

Review from GhostBed
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Feb 4, 2021
Reviewer name: Thomas E.
5 out of 5 stars
5 out of 5 stars review

100% Satisfied

Have had the Ghostbed Queen for about a month now! It was so easy to set up, now it looks great and we get great sleep on this mattress that’s supports both my wife and I very well! Personally I am looking forward to many more wonderful nights of health promoting rest on this awesome mattress! As well as mattress I have the shredded foam pillows, and I love them just as much as the mattress. This purchase was such a great decision for my wife and I, we are both very pleased with the comfort of this bed!

Review from GhostBed
Helpful?394D02S07CGI13847222866
Oct 23, 2017
Reviewer name: Anonymous
4 out of 5 stars
4 out of 5 stars review

So far we really are

So far we really are enjoying our new bed. I have back problems and was hoping for a miracle and I haven’t had that yet but there has been some improvement with how I feel in the morning. Definitely more well rested in the morning! Overall we are very happy!

Review from GhostBed
Helpful?394D02S07CGI13847222866