Hi Poetist. We're saddened to hear about what happened to your mum, because we always want her to feel dry when using our pads. While we have made some changes, she should expect the same great quality and protection as before. Since this hasn't been her experience, we'd like to speak to her or to you personally to see how we can try to help. When you have a chance, please give us a call at 1-877-947-6473 Monday–Friday from 8am-5pm CT. Thanks, and we look forward to hearing from you soon.

Hi. We appreciate you sharing your feedback. We’re disappointed to hear about your experience and would like the chance to learn more about what happened and see how we can help. When you have a moment, please give us a call at: 1-877-413-3736 (Monday–Friday from 8am-5pm CT) or contact us here: https://www.depend.com/contact-us. We look forward to speaking with you.

We're disappointed to hear about what happened, ozz. While we have made some changes, you should expect the same great protection and quality as before. Since this hasn't been your experience, we'd like to try to help. When you have a moment, please give us a call at 1-877-413-3736 Monday–Friday from 8am-5pm CT so that we can discuss this further with you. Thank you.