Dear Tech_guy,We're sorry to hear that you are having issues with loud fan noise. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. The fan speed will be changed with the CPU/GPU temperature when running huge and intensive programs, such as heavy-loading games, video editing, transcoding, and big data operations. The thermal fan will speed up and let more cold air pass through the thermal module to achieve the purpose of cooling. At this time, you may hear the thermal fan spins loudly, especially in a quiet environment.If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2112036697-0003) for us to better assist you.Thank you for choosing ASUS!Best Regards,Ramon,ASUS Customer Loyalty US Support

Dear Mary2024, We're sorry to hear that the desktop is no longer working and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one. To further investigate the problem with the desktop's motherboard or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404033462-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.Best Regards,ChantaeASUS Customer Loyalty US Support

Dear P327,<br /><br />We sincerely apologize for the USB power issue you have been experiencing with this PC. We recommend following the steps in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty&#64;asus.com and provide the case number &#34;N2208002323-0002&#34; for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.<br /><br />Best Regards,<br />Leonardo<br />ASUS Customer Loyalty US Support<br /><br />[Motherboard] How to disable standby power of the USB connected device: https://www.asus.com/support/FAQ/1042220/