Thanks for sharing your honest feedback for 24 ct. Crayons with us, Shel. We utilize a strict quality control program to guarantee all Crayola products meet high quality and performance standards. While product formulas may not change, the vendors who provide our raw materials may vary from time to time. We apologize for the recent change in performance you noted, and will share your concerns with our quality assurance team. Wishing you all the best for bright and colorful days ahead. -Taylor, Colorful Care Team

Oh no! We are sorry to hear your Crayons have arrived broken. If you could please contact us at 1-800-CRAYOLA, we'd like to further assist you. Hope to get you back to coloring soon! -Jaz, Colorful Care Team