Hello Barbie, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Stainless-Steel 26-lb. Bullet-Shaped Ice Maker. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2&#64;curtiscs.com or call 1-800-968-9853.<br />To make firmer/larger/drier ice, use colder water. Tip, let the first couple of batches of ice fall into the water reservoir to chill the water.

Hi Rippley, we are pleased to hear that you are enjoying your Frigidaire Stainless-Steel 26-lb Bullet Shaped Ice Maker.

Hello Traci, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Stainless Steel Bullet Shaped Ice Maker. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support&#64;curtiscs.com or call 1-800-968-9853.

Hello Vicki, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire icemaker. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Hi Jdmll, we are happy hearing you are enjoying your Frigidaire Stainless-Steel 26-lb. Bullet-Shaped Ice Maker.