Hi Christal, we are happy hearing that you are pleased with your Frigidaire Stainless-Steel 26-lb. Bullet-Shaped Ice Maker.

Hello, Maria. <br />Thank you for sharing your feedback. As we strive to produce high-quality products and services for deserving consumers like you, we would like to assure you we capture all consumer feedback to enhance Frigidaire’s overall operations and quality. Again, we thank you for your willingness to share your opinions and for your personal contribution in helping us to better understand and meet our customer needs going forward. Should you need assistance with your ice maker, please contact our partners at Curtis International by calling 800-968-9853. ~R'Shaye

HI Sue, we are happy to hear you are enjoying your Frigidaire Stainless-Steel 26 lb Bullet-Shaped Ice Maker. The ice storage basket is not insulated. It is intended that you periodically place ice in zipper lock type bags for storage in a conventional freezer.