Hi Customer, we are glad to hear you are pleased with your Frigidaire Stainless-Steel 26-lb Bullet-Shaped Ice Maker.<br />To reduce noise, make certain the unit is situated on a firm level surface with adequate clearance for ventilation.

Hello ajl, we are pleased to hear that you are enjoying your Frigidaire Stainless-Steel 26-lb. Bullet-Shaped Ice Maker.

Hello Bob, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Stainless-Steel 26-lb. Bullet-Shaped Ice Maker. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2&#64;curtiscs.com or call 1-800-968-9853.<br />To make firmer/larger/drier ice, use colder water. Tip, let the first couple of batches of ice fall into the water reservoir to chill the water.