Hi - you are correct, the ice basket is not insulated and it is recommended that ice cubes be transferred to a freezer for storage in Zip-Lock type bags.

Hello Betty, unplug the unit and allow it to sit for a few minutes (so it does a hard reset) and plug it back in. If the unit is still not making it, it may require service.<br />We appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Stainless-Steel 26 lb. Bullet-Shaped Ice Maker. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations. For warranty support, please visit https://www.curtisint.com/product-support, email support&#64;curtiscs.com or call 1-800-968-9853.

Hello Ice Lover, we appreciate the time you have taken to provide you feedback with the Frigidaire Stainless Steel Ice Maker. We hope that we will continue to provide you with exciting new and innovative products in the future.

Hi - we are happy you are enjoying your new icemaker.

Hi Chris - we are happy you are enjoying your new Frigidaire icemaker.

Hi - we are happy you are enjoying your icemaker.