Customer reviews for Michelin Primacy Tour A/S - 245/45R18 96V Tire forLife much lower than stated
I had these tires on new 2021 XT-5 Premium Luxury. With 33000 miles, I have - 9mm of brake disc on all 4 sides - No need for wheel alignment - no pulling on one side or uneven wear - Lifetime average of 23.7 miles / gallon on 2L Turbo engine - All four tires are left with 4/32 tread. This means all other parameters show an excellent driving record, still the tires are worn out much earlier than expected
nkgeicher, we are sorry to read that your tires are close to needing replacement prior to delivering your expected mileage. We will be glad to speak to a local authorized Michelin retailer that has inspected the tires. Upon inspection, please have the dealer call us at 866-866-6605 8am-5pm EST Mon-Fri with their findings.
High spots and highway vibration
I purchased the Primacy Tour A/S ZP tires in a 245/40 19 size. This is a nice tire overall and matches with my Infiniti Q50S AWD nicely. I have about 30,000 miles on my odometer. However, I noticed a faint vibration sound at highway speeds. There is no real vibration felt, but I fear time will only make this condition worse. The tires were Road Force balanced at time of purchase. The vibration sound got worse over time and after about 1000 miles I took my car in to my dealer describing and recording the noise I was hearing in the cabin. We inspected the shocks, the front and rear drive shafts, the wheel bearings, checked the run-out of the wheels themselves and they are running true. We put the tires on their Road Force balancer and the weights were spot on. The car was brought in a second time to the dealer at a later date as the vibration sound on the highway was slightly more noticeable and was distracting my driving experience, pulsing anywhere from 12-16 times a second. Again, we looked at all suspension and driveline components, put a stethoscope on all rotating sections of the drivetrain and bearings, and the car checked out solid, checked out by the dealer's master mechanic on this second visit. So, the car was lowered from the hoist, a second mechanic got in the drivers seat and the car was lifted again. With the car started and running about 15 mph while up on the hoist. Being AWD all of the tires were spinning in the air. We could see that as the tires rotated, each tire had a high spot, perhaps at a seam? The left front was the worst but each of the tires had that one spot that was high with the rest of the tire surface running true. All of this pointed to the tires being responsible for that pulsing sound heard on the highway. Going back to the tire dealer, they graciously agreed to replace all of the tires, however they are currently on backorder. For the meantime, they offered to put the tires on the Road Force balancer while we wait for backordered tires to become available, Being the third time these tires have been on the balancer, they once again were spot on and no adjustments were needed. I am concerned that the replacement tires will have the same issue. I would have switched over to some other tire, but it is very difficult to find a Run Flat tire in this size, with a 94 load rating, a V or better speed rating, and a tread width comparable to the OEM tires. While the Bridgestone Driveguard would be the next best replacement tire, its main drawback is the tire width is only 7 inches compared to the OEM Dunlop SP Sport 5000 tires at 8.7 inches. That seems like a huge compromise for cornering traction. (btw, the Dunlop SP Sport 5000 tires are by far the worst tires in every measurable category, and of any tires I have driven on in my 40+ years of car ownership. Are you listening Dunlop?) Ideally, I would have preferred to purchase a 245/40 19 Michelin Pilot Sport All Season 4, or any other premium performance Michelin All Season tire. However Michelin does not offer any other Run Flat tires in this size. I prefer to keep the run flat tires as no spare or spare mount is built into the car. Going back to the replacement tires, they will again be the Primacy A/S ZP. I hope they don't also have those high spots. If they do, I have no idea what other tire I would run. Michelin, you have an opportunity to provide a 245/40 19 tire as a replacement for 2014-2021 Infiniti Q50's and other brands for Ultra High Performance Run Flats, and hopefully without the high spots like that with the Primacy. I will say this though, the Primacy is a very respectable tires on many fronts. Outside of the high spot issue, the tire is impressively quiet, the drive is comfortable yet performance is available when asked, the cornering is exceptional even when pushing the car in the roundabouts, has excellent road manners over expansion cracks, very good in wet and dry, and frankly a great tire for those looking for a capable tire for general and spirited driving on the back roads. The high spots take away from what would be rated as an excellent tire.
ThumpThumpThump, Our records indicate you have contacted us before now. We apologize this has been an ongoing issue, and certainly want to find a remedy. One of our Consumer Care Team members will be in touch with you to discuss further, or you can contact us at 866-866-6605
Horrible Harmonic humming noise emitting from the new tires.
I had these tires installed on my 2019 Lexus NX300. The tires have been balanced twice and aligned. I have an annoying hum at 30mph. I can feel it through the steering wheel. I totally dissatisfied with these new tires. My tire shop doesn't have an answer. I cannot continue to drive with tires that emit this hum.
Bob007, sorry to read about this complaint. We suggest that you return to the selling retailer to address the issue. You are welcome to contact our team at 866-866-6605 8am-5pm EST Mon-Fri while you are at the dealer's store.
Horrible on dirt/slush/salt
These tires came on my 2020 Hyundai Tucson. Fortunately I work from home so I wasn’t aware how bad they handle on dirt, slush, and leftover salt left on the road. There is absolutely no type of traction and I’ve almost ended up off the road. Other than that, they handle normal conditions well.
Thanks for bringing this to our attention, Pennsylvania. A member of our Consumer Care team will be in contact with you. You may also reach our office at 1-866-866-6605.
Great Zero Pressure Run Flat Tires
I've put only about 200 miles on the tires but they are light years better than the OEM Dunlops that came with my Q50S. They are much quieter with more precise steering. They do ride a little hard but that is expected from run flats. But not nearly as hard as the OEM Dunlops. They look great on the car with excellent tread design. I feel much more secure driving my Q50S with them especially in the rain. The Primacy Tour All Season ZP tires don't feel like run flat tires when driving on the highway or neighborhood streets. If your looking to replace the run flat tires on your vehicle and want to stick with run flats, I would consider this tire without regret.
Terrible hollow droning sound
On my dealers recommendation, I purchased 4 of these in 21” for my 2020 Volvo XC60. Immediately I noticed a hollow droning sound whenever I went over bumps on the road - it sounds like I’m driving on 4 over-inflated inner tubes. I came from a long history of a competitors tires and never had these sounds coming from the road. Highly unimpressed so far. I gave two stars due to the fact that when there is a smooth patch, they are very quiet indeed. The droning is so bad, I’ll definitively have to find another set to go with.
Great When New, Horrible Road Noise after 30K miles
I just replaced these on my Toyota Camry. I love how they handle on dry & wet pavement. I have my tires rotated & balanced at the tire shop. They were great until they passed about 30K miles. The road noise was horrible. I couldn't hear on my bluetooth due to the road noise. I love Michelin Tires and swear by them to get me home! These were wonderful when newer, but the noise was bad when they started wearing. I didn't get 55K miles. I barely got 40K. 44,478 to be exact.
865Crew, sorry to read of your noise complaint. Noise can be attributed to a number of causes. We certainly hope you have better results with your replacement tires.
Very Disappointed
I bought a new 2021 Chevy Blazer, came with Primacy Tour A/S. The Blazer has 25,600 miles and the tires are rotated by the Chevy Dealership every oil change. I don't drive the Blazer much, as it is my wife's. We received less than 2 inches of snow this weekend, as was driving the Blazer I was sliding all over the road. The traction from stop to accelerate in AWD is terrible. I was traveling about 20 MPH and slide 25 feet through an intersection. I pulled over and examined the tires, these is really no tread left land the outer parts of the tires are rounded. These are nowhere close to a 55,000-mile tire.
WillCarr, there are several factors involving tire wear. Our team is here and able to help with a solution. We suggest taking your vehicle to an authorized Michelin retailer for an inspection of the tires. Please ask the dealer to contact us while you are there so that we can get more information.
Low mileage not worth your money
This tire came with my Lincoln I have 8,000 miles on a 55,000 mile tire and they are already halfway through the life of the tire. I have done 2 rotations on the tires so they are all are at 5/32nds. I will be lucky if the tire will last 2 more months .
Mom of 2 boys, we are sorry to hear that your Primacy Tour A/S tires are wearing so quickly. We'd like to gather more info and help with a solution. A member of our Consumer Care Team will be in touch. Or you can call us at 866-866-6605 for assistance.
Totally Satisfied With Michelin Tires
Michelin Primacy Tour A/S tires are original equipment on my 2021 GMC Acadia Denali which I purchased new. The tires now have traveled 22K miles and still perform like the day I bought the vehicle. The tread wear is minimal or what I would consider normal. The tires remain quiet, handle well in all weather conditions including Minnesota snow and ice, and I must say these are exceptionally smooth riding tires. I have owned upwards of 50 vehicles in my life and have driven well over 2 million miles. The Michelin Primacy Tour A/S is among the best tire I’ve owned. I also have a 2020 Yukon Denali that rides on Michelin Defender LTX M/S2 tires and these are top of the line in performance and ride as well.