We’re sorry to hear that the traction performance of the CrossClimate 2 hasn’t met your expectations in wet and snowy conditions. Your safety and confidence on the road are extremely important to us. We recommend visiting your local tire dealer for a full inspection of the tires. They can assess whether any setup or vehicle-specific factors may be affecting performance. If you'd like to speak directly with our Consumer Care team, we're available at 866-866-6605 (Mon–Fri 8 AM–7 PM EST, Sat 9 AM–1 PM EST).