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Customer reviews for Michelin Primacy Tour A/S - 255/40R21 102W Tire for
Michelin Primacy Tour A/S - 255/40R21 102W Tire
3.7 out of 5 stars
stars272 ratings270 reviews
  1. 5 stars55% (150)
  2. 4 stars9% (24)
  3. 3 stars7% (19)
  4. 2 stars8% (22)
  5. 1 star21% (57)
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Showing 111-120 of 270 reviews
Jun 11, 2024
daktam
4 out of 5 stars review

Nice road characteristics, but treadwear nowhere near the promised miles.

These tires ride well and quietly, and they also improved the handling of my Lexus ES330. These V-rated tires provided handling and cornering that was better than the Michelin H-rated tires my car had previously. The only major drawback is that although they came with a 60,000 mile treadwear warranty, they were worn to replacement-needed level after a bit less than 13,000 miles (and had been properly inflated, wore evenly, and rotated every 6,000 miles). Michelin's "fine print," which I had not seen until now, limits treadwear warranty to specified miles OR 6 years, whichever comes first. I bought these before the pandemic, and did not travel for 3 years, yet Michelin's "clock was ticking," and when I called today to request pro-rated coverage, they said no. So much for "customer goodwill."

Review from michelinman.com
Helpful?4NW9D0LO9RYR13817711071
Jan 1, 2023
Michelin customer
3 out of 5 stars review

Lots of tire noise

Michelin has been my only tire choice for years. I currently have four vehicles, all with Michelin tires. I recently installed the Primacy Tour A/S and they are significantly noisier than any of the other Michelins (LT, Pilot 4s, Defender T) on my other cars. They handle well and are smooth, as I've come to expect from Michelin.

Review from michelinman.com
Helpful?4NW9D0LO9RYR13817711071
reply from Consumer Care MIC US

Michelin customer, thanks for the feedback. Hopefully you took advantage of the Michelin Promise Plan which includes a 60 day Satisfaction Guarantee.

Jan 30, 2025
Bob007
1 out of 5 stars review

Horrible Harmonic humming noise emitting from the new tires.

I had these tires installed on my 2019 Lexus NX300. The tires have been balanced twice and aligned. I have an annoying hum at 30mph. I can feel it through the steering wheel. I totally dissatisfied with these new tires. My tire shop doesn't have an answer. I cannot continue to drive with tires that emit this hum.

Review from michelinman.com
Helpful?4NW9D0LO9RYR13817711071
reply from Consumer Care MIC US

Bob007, sorry to read about this complaint. We suggest that you return to the selling retailer to address the issue. You are welcome to contact our team at 866-866-6605 8am-5pm EST Mon-Fri while you are at the dealer's store.

Feb 7, 2025
Robert
4 out of 5 stars review

Good Tire

I just purchased these tires. I rated them "Good" only because I don't know yet how they will perform. However, I had an incident on the road which made me to feel a bit better. I hit a large stone on the 60 MPH. I thought that I would loose the tire but it withstand the impact and did not get damaged to my surprise.

Review from michelinman.com
Helpful?4NW9D0LO9RYR13817711071
Sep 12, 2023
Mel1166
3 out of 5 stars review

Unable to get replacement

Bought these tires only 10 months ago, needing one replaced already. Hit a nail and am told it is slit and needs replaced. Problem is that we cannot find one in stock. It has been over a week and I need my car. Tires are not even a year old, why can’t we get replacement. These tires are loud and can be rough riding. At first rotation I was told they are wearing uneven. Took it to dealership and was told alignment is fine. I feel like these tires are lacking and have caused me to possibly reconsider buying Michelin in the future.

Review from michelinman.com
Helpful?4NW9D0LO9RYR13817711071
reply from Consumer Care MIC US

Mel1166, we hear your frustration. One of the members of our Consumer Care team will be in touch to assist with finding a replacement tire.

Nov 28, 2023
Mike in MN
5 out of 5 stars review

Totally Satisfied With Michelin Tires

Michelin Primacy Tour A/S tires are original equipment on my 2021 GMC Acadia Denali which I purchased new. The tires now have traveled 22K miles and still perform like the day I bought the vehicle. The tread wear is minimal or what I would consider normal. The tires remain quiet, handle well in all weather conditions including Minnesota snow and ice, and I must say these are exceptionally smooth riding tires. I have owned upwards of 50 vehicles in my life and have driven well over 2 million miles. The Michelin Primacy Tour A/S is among the best tire I’ve owned. I also have a 2020 Yukon Denali that rides on Michelin Defender LTX M/S2 tires and these are top of the line in performance and ride as well.

Review from michelinman.com
Helpful?4NW9D0LO9RYR13817711071
Jan 20, 2025
Eric72
2 out of 5 stars review

Good on dry/wet condition, but terrible on snow

These tires came with 2024 Genesis GV 70 EV. I only have 6000 miles on them. I like the look and how smooth and quiet they performed on dry and wet surfaces. As being that they are A/S tires, I expected decent performance on snow covered surfaces. But that was not the case when we got snow accumulation of 4-5 inches. It wasn't even icy condition. These tires were slipping as if they were summer tires on snow. For those who live in warmer climate, these are good tires. But I wouldn't recommend these tires for those living in colder climate.

Review from michelinman.com
Helpful?4NW9D0LO9RYR13817711071
reply from Consumer Care MIC US

Eric72, this is the tire chosen by the vehicle manufacturer to best compliment the ride and handling. It may be that a winter tire is necessary in your location. Give us a call and we'll be glad to discuss suitable winter tires for your application. We can be reached at 866-866-6605 8am-5pm EST Mon-Fri.

May 1, 2023
SoCalDriver
3 out of 5 stars review

Good performance but falls short on wear.

These tires perform well and have great stopping and stability when needed. Probably saved us from colliding into an accident that occurred right in front of us on the freeway. However, the tread wears out much faster than expected. I have 25,000 miles on mine and need to replace them. And now that the thread is low the ride has become rough.

Review from michelinman.com
Helpful?4NW9D0LO9RYR13817711071
reply from Consumer Care MIC US

SoCalDriver, sorry to read that your tires are worn out. One of our team members will be in touch to get more information and help with a solution.

Oct 11, 2020
Wingburner
5 out of 5 stars review

Superb

2019 Lincoln Nautilus, had a factory Continental tire where the foam insert separated from the inside of the tire causing imbalance. had them rebalanced once not knowing what was happening, within 200km's of rebalance it bunched up in a different place causing imbalance again. Tire shop removed and this is where we saw the problem. Promptly ordered new Primacy tires. What a completely different driving experience, handling, comfort, quiet are absolutely superb with this tire, there is no equal. On every vehicle I own once factory tires are worn I always replace with Michelin. There is no substitute!!!

Review from michelinman.com
Helpful?4NW9D0LO9RYR13817711071
Jan 28, 2023
Ford Owner
1 out of 5 stars review

Buy other brand of tire, STAY AWAY!!

This tires came on our brand new 2020 ford escape SEL the tires got down to 3/3nd when i had to replace them with only 23,641 miles on a 55k warranty tire. It was getting to dangerous to drive on our roads due to the heavy snow. Tires did not perform at all on snowy roads or ice, breaking was terrible. I also feel that this tires provide a small pull to the right even though the alignment was check multiply times. I do not recommend this tire we went with the General altimax 365aw which I am much happier.

Review from michelinman.com
Helpful?4NW9D0LO9RYR13817711071
reply from Consumer Care MIC US

Ford Owner, we're sorry to read of your disappointment in the tires Ford chose for your vehicle. We hope that you will have better results with your replacement tires and that you will give the Michelin brand another chance in the future.