Hello Elke. We are very sorry for your experience with this product. We strive to provide the freshest products available. We hope that we were able to resolve your issue when you reached out to member services. If not, please do not hesitate to follow up with us at samsclub@customerinfo.net with photos so that we may provide you with a positive resolution. Rest assured your feedback is very valuable to us and we intend on using this information to improve our weaknesses.