Hi jg,<br /><br />Thank you for sharing your experience with the Ninja Foodi Digital Air Fry Oven. We’re glad to hear that it’s working fine for you, but we understand your frustration with the height limitations and how that impacted your cooking experience.<br /><br />The design of the air fry oven aims to balance compactness with versatility, but we appreciate your feedback about the height and its impact on certain foods. We’ll be sure to share this with our product development team as we continually work to improve our designs.<br /><br />If you’d like tips on optimizing the use of your oven or guidance on selecting the best accessories to help maximize the cooking space, please don’t hesitate to reach out to us at 1-800-365-0135. We’d be happy to assist and ensure you’re getting the most out of your Ninja oven.<br /><br />Thank you again for your feedback—it’s invaluable in helping us improve.<br /><br />Kind regards,<br />Ninja Kitchen

Hi Kyra,<br /><br />The smoking you’re experiencing with your meatloaf could be due to factors such as cooking temperature, food placement, or grease buildup. Please refer to the Owner’s Manual for your Flip Toaster Oven to ensure all instructions are being followed correctly.<br /><br />Kind regards,<br />Ninja Kitchen NA

Hi Reno,<br /><br />Thank you for your feedback. We sincerely apologize for the experience you’ve had while trying to place your order. This is not the experience we want Ninja customers to have, and we understand how frustrating this must be. Please contact Sam’s Club customer service at 1-888-746-7726, available Monday through Sunday from 7:00 a.m. to 11:00 p.m. CT to be further assisted.<br /><br />Kind Regards,<br />Ninja Kitchen NA

Hi dear customer,<br /><br />Thank you for taking the time to share your experience with the Ninja Foodi Digital Air Fry Oven. We&#39;re truly sorry to hear that this product hasn’t lived up to your expectations, especially considering your long-standing support of Ninja products.<br /><br />We understand how frustrating it must be to encounter performance issues like uneven cooking and lack of crisping, as well as a broken tray connection. This is not the standard we aim to deliver, and we appreciate you bringing it to our attention. Your feedback will be shared with our product team as we continue to improve our designs.<br /><br />We’d like the opportunity to assist you further—whether that’s troubleshooting, replacing a part, or exploring other solutions. Please don’t hesitate to reach out to our Customer Care team at 1-800-365-0135.<br /><br />Kind regards,<br />Ninja Kitchen