Hi dear customer,<br /><br />Thank you for taking the time to share your experience with the Ninja Foodi Digital Air Fry Oven. We&#39;re truly sorry to hear that this product hasn’t lived up to your expectations, especially considering your long-standing support of Ninja products.<br /><br />We understand how frustrating it must be to encounter performance issues like uneven cooking and lack of crisping, as well as a broken tray connection. This is not the standard we aim to deliver, and we appreciate you bringing it to our attention. Your feedback will be shared with our product team as we continue to improve our designs.<br /><br />We’d like the opportunity to assist you further—whether that’s troubleshooting, replacing a part, or exploring other solutions. Please don’t hesitate to reach out to our Customer Care team at 1-800-365-0135.<br /><br />Kind regards,<br />Ninja Kitchen

Hello Bill, thank you for sharing your review with us. We&#39;re truly sorry to hear about your experience, as this is certainly not the quality we aim to provide. We understand how disappointing it must be to receive mushy fries, fried okra that didn’t meet expectations, and a frozen pizza that was unevenly cooked, with an undercooked top and a burnt bottom. Your frustration is completely valid, and we want to make things right. Please reach out to our customer service team at 1-800-365-0135. We’re here to assist you Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Kind regards, Ninja Kitchen