Hi Bob,<br /><br />Thank you for your feedback. It’s frustrating when a product feels difficult to use. To help make things easier, there’s a user guide included with instructions that can be quite helpful. It is also available on our official Ninja website to review. If you’re still having trouble or need more personalized support, please don’t hesitate to call our Customer Service team at 1-800-365-0135 and they’ll be happy to assist you further. We are open Monday through Friday, 9 a.m.-9 p.m. ET, and Saturday, 9 a.m.-6 p.m. ET. <br /><br />Kind Regards,<br />Ninja Kitchen.