After two weeks of use, initial impression is this a good, solid product. Have gone through many temporary, failing office chairs over the years and so am very skeptical (strictly office-desk chair application and no gaming). So far cannot find any quality or comfort issues. Forget the bonded-leather and "managerial" designs; they just don't hold up and don't provide the posture or support for desk work. Time will tell if this chair holds up over time. I weigh 170 pounds and maybe don't stress the chair's support-structure appreciably, versus heavier individuals. Don't know. It arrived well-packaged, and installation was easy. Price is about right but only if the unit holds up.

Like many of the others, I bought this chair once it went on sale. Unlike the others, I had no trouble assembling it by myself, everything fit as it should, instructions are clear, and it's very solid. I'm 6 feet, 205 lbs, and now work from home sitting at a computer 9-10 hours a day. Its very comfortable and supportive, no more back and butt pain. Only had it a few weeks, but love the chair so far, would absolutely buy it again.

Inferior quality. And Sam's does not honor the return policy for this item, which is written in both the "About this item" section and on the bottom in the Q&A section. I bought this chair during Black Friday 2022. At the time, we already had a chair that we were using, but it was getting old and the wheels were sometimes stuck. So because this one was on sale and the return policy says it could be returned at anytime, I thought it was a great idea to have as a backup chair in case our current one quits. Well, I finally put this chair to use over the summer, and liked it quite a bit. Fast forward to a couple of weeks ago, one morning I went to sit on it, and noticed the leather was split where the arm rest is. I went online to set up the return and it says the item is not returnable. I contacted chat support, and was told the "item is already out of the return window already". I told her the policy says the item can be returned at anytime, but all she could tell me was sorry because the system gave her no option to process the return. I spoke to a supervisor, and she acknowledged seeing the return policy on the item's detail page, which said it could be returned at anytime. But then tried to refer me to the 90 days return policy where the list the exceptions for electronics. I told her the 90 days policy had nothing to do with furniture or gaming chairs. The policy that should apply to this item is the one specific to this item right on the item's page, and the same policy is also confirmed by a Sam's Club agent in the Q&A section. So what Sam's is doing it bait and switch. They said it could be returned at anytime so customers who are unsure or not in immediate need like myself will buy, but then after we buy, they will not honor that same written policy that swayed us to buy in the first place. I told her if they had put 90 days in the return policy for this item, then I would not have bought it as a backup. I would have waited until I actually needed it just in case it doesn't work out. So now, I am stuck with an expensive chair of inferior quality, and a broken promise from one of the largest retailers. For reference, I am a petite woman and all I do is sit in the chair a couple of hours a day. I have had chairs that were 1/3 of this price and never had any cosmetic issues after years of use. This one is expensive, yet already falling apart after light use in less than a year. So please beware. It looks beautiful, but it will not last. And Sam's Club will not honor their own written return policy.

I bought this chair a week ago. I love the look, back, headrest. The seat is unusable hard. Right now I have a towel on the seat so I can make it though the day until I have time to return the chair. The Arms have a raised lip around the edge that digs into your arm. Everything is forgivable except the seat being so hard. Not Sam's fault but the Arm wrests had creases from shipping. The plastic piece at back of chair was broken. All is forgivable except the horribly uncomfortable chair. I so much want to love this chair because of how it looks. Its just unsittable.

Bought this chair back in September and am still waiting from Sams to process the return. Chair is not very comfortable and is bulky. It was easy to assemble tho... I keep trying to chat and call customer support but no one ever follows up on the return. Buyers beware!

The best most comfortable adjustable seat for gaming or taking care of paperwork.

The package was open and in bad shape. Some parts looked used and the arms of the chair were damged.

Nice Chair, For the Price seems a bit plastic feeling especially the arms. This chair takes up a large amount of space..

So far the chair isn't bad. It's a mite heavy, which seems odd as it's mostly plastic and mesh. My only complains are the cushion isn't really firm enough for a plus sized guy and the headrest breaks loose way too easy.

This is an aweome looking chair. The only problem is that it is uncomfortable. The part where your butt sits seems like it should be comfortable, but it might need a firmer padding. I am unfortunately returning these.