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Lifetime Mantis Green and Bronze Climbing Dome,  66"

[This review was collected as part of a promotion.] Replacement part shipped as promised

Excellent customer service

lifetime.com

After four years it hax rusted so much it fell apart.

Rusted to pieces after 4 years

Awesome store!

walmart.com

cconti

We ordered both the Big Stuff Swing Set and Climbing Dome together. Both were shipped together and both were confirmed as delivered together but in reality only the swing set arrived. I called Lifetime and was on hold for thirty minutes before connecting with a human. The rep I spoke with recommended I call the freight company directly as she would have to “jump through a lot of hoops” and it would take some time. I called the freight company directly and they confirmed our delivery came up short per their manifest. They said they would try to track it down across the three different hubs it passed through on its way to us. All told it took about an hour on the phone with two different companies. Who wants to do that? The following day Lifetime called and confirmed the dome had gone missing. They offered to resend it but it would take over a month in a best case scenario as it’s back ordered. I requested they cancel the order and credit us the funds, which I was told would take several weeks. I get wait times are long nowadays and things get lost but I was so disappointed that no apology or regret was conveyed. Maybe I expected better customer service ordering from an American company but a simple “we’re really sorry this happened” would have gone a long way.

Never Received. Customer service could have been better

My kids absolutely love this climbing dome. It’s huge and sturdy! My 3 and 5 year old are getting an incredible “workout” all day every day. Installed it indoors for the winter and for spring summer, it’s heading outside! I highly recommend that you get this climbing dome for your children asap! Great investment, lifelong core memories made! And core muscles in the making!!

Fantastic!

Customer reviews for Lifetime Mantis Green and Bronze Climbing Dome,  66"

Member photos

Excellent customer service

Rusted to pieces after 4 years

Awesome store!