Skip to Main Content
Sams Club
Sams Club
Customer reviews for Serta Perfect Sleeper Bleu Moment 13.5" Mattress (Available in Firm and Plush) for
Serta Perfect Sleeper Bleu Moment 13.5" Mattress (Available in Firm and Plush)
4.6 out of 5 stars
stars214 ratings198 reviews
  1. 5 stars77% (165)
  2. 4 stars12% (26)
  3. 3 stars4% (9)
  4. 2 stars3% (6)
  5. 1 star4% (8)

Member photos

Sort by |
Showing 11-20 of 198 reviews
Mar 13, 2024
gaf
2 out of 5 stars review

Disappointed

I purchased this mattress about 3-4 months ago and it was perfect until recently. I was told it was a firm mattress, but it has gotten softer and is not firm now. I was expecting it to last longer before I had to look for another one.

Helpful?7H16D800OPQE13777455167
reply from Serta Team

Hi there, thank you for taking the time to review your Serta Perfect Sleeper Bleu Moment mattress. We are sorry to hear about the issues you are facing. The sagging you are describing does not sound normal. We recommend reaching out to Sam's Club at (385) 256-9674 and filing a warranty claim so this can be looked at. We hope that this leads to a swift resolution, but please let us know if we can assist moving forward!

Dec 3, 2023
Ally
4 out of 5 stars review

Good matress

I love this matress it's good while it lasted. The only problem is that it only lasted for a year it started to get uncomfortable and sinking in after the year was up.

Helpful?7H16D800OPQE13777455167
Mar 17, 2024
Troy Desslër
5 out of 5 stars review

Verified Purchase

Excellent firm mattress

Grat balance between softness and support

Helpful?7H16D800OPQE13777455167
May 7, 2026
Keisha F
5 out of 5 stars review

Finely Sleeping

I am sleeping better. Not sinking into the mattress.

Review from Serta
Helpful?7H16D800OPQE13777455167
Mar 17, 2026
Oscar C
5 out of 5 stars review

Perfecto

Thank you for the guarantee

Review from Serta
Helpful?7H16D800OPQE13777455167
Apr 23, 2024
tb
2 out of 5 stars review

Bleu Moment queen

Comfortable at first...but not that firm. Significantly sunk in the middle after about a month and a half. Returned to Sam's Club no problem.

Helpful?7H16D800OPQE13777455167
reply from Serta Team

Hi TB. Thank you for sharing your experience, we're sorry to hear our Serta Perfect Sleeper Bleu Moment Firm Mattress was not as comfortable as you'd hoped. We always recommend ensuring your foundation is providing proper support to your mattress, as this can have a tremendous impact on how the mattress performs. That said, we're glad you were able to return through Sam's Club so you're not stuck with something you don't love! Please let us know if we can assist moving forward!

Jan 2, 2024
Ivok25
5 out of 5 stars review

Excellent Mattress

I purchased this mattress a few weeks ago and it's been great so far. We will see as the time goes by.

Helpful?7H16D800OPQE13777455167
Jan 30, 2026
Arnold M
4 out of 5 stars review

One night.

Only used one night so far, but had a great nights sleep!

Review from Serta
Helpful?7H16D800OPQE13777455167
Mar 20, 2024
crispy
3 out of 5 stars review

nice

i bought for my 11 year old and she likes how soft and cuddly it is But its supposed to be a firm mattress.. I need to buy a bigger mattress and was hoping to buy same one but i need a firm mattress not a soft one

Helpful?7H16D800OPQE13777455167
Sep 18, 2025
Catherine S
3 out of 5 stars review

??

Just got it today, haven’t used it yet

Review from Serta
Helpful?7H16D800OPQE13777455167