We love the product BUT...We bought both face and neck pieces One of the two batteries will not accept charging. We have reached out and have not had a response. This leads to having to do 2 separate sessions as we have to switch battery from one to the other. This could be a simple fix for this company and yet does not seem to be. Its a shame when a good and expensive product is not followed up with great service. If you want a 5 star re-review send me a replacement battery

I certainly wish that I had taken before and after pictures as there is a clear improvement in my skin. My pores wrinkles, and dark spots... absolutely works. I’ve been using it for about six months, 10 minutes every day, not a big deal. I just put it into my daily routine on clean skin .

[This review was collected as part of a promotion.] I am a big fan of red light therapy and I had high hopes for this device, especially considering the price point. Unfortunately, the quality of the product seems sub-par. Straight out of the box, the USB type connection between the device and the battery pack seemed a bit loose. Sometimes it comes completely undone in the middle of using the device which is really frustrating and should not happen with a device at this price point. Sometimes, the red lights flicker a bit during use which I suspect is due to the bad connection. This is clearly a quality control issue since it arrived like this. Based on my experience, I would purchase a different brand if I had it to do over again.

I'm 26 years old and I bought the mask six months ago to treat three key issues: (1) inflammation, (2) adult hormonal acne, and (3) texture. I combined the mask with taking fish oil supplements, which are also known for helping with inflammation. The combination of the two have my skin feeling completely new - it doesn't feel like my skin has ever felt. My skin feels so much less sensitive, my color and texture is more smooth, and my acne feels completely different. When I do get a zit, it stays much smaller and clears much faster than ever before.I know that the blue light mask is also available for acne specifically, but I highly recommend this one if it's one of your concerns and you're torn between the two. Treating inflammation with fish oil and the red light mask has been pivotal in my skin journey.

Received the face mask in a timely manner. Have had for just under a month and have used everyday without any negative issues. Easy to use and kind of relaxing. As far as results, I figure give it 6 months. Happy with purchase but to soon to see any results.

Listen... I’m not one to write reviews for a product but this one is a real winner. I suffer from multiple skin issues including rosacea. I truly can see a huge difference in my skin after using this mask for three times a week for about three months. I’ve been having less breakouts and less redness. I’m 47 and I do not have to wear makeup as my redness and melasma has subsided tremendously.

It’s very convenient to use. The red light won’t catch your eyes. After washing your face, turn on the power and you can do other things at will. The power will be turned off automatically in ten minutes. After three times, you will continue to use it. Expect the effect. If the product can be lighter, it will be more perfect

I Absolutely Love the Face & Neck Mask! I tried many prior to investing in this last year & my only complaint is that I didn't get it sooner! Lol.. Both of these are so comfortable to wear & unlike others I have, i feel like I have received the most benefits from this set bc it is right up on your skin. My other's seem so far away now, and have actually passed them on to friends looking to try LED before they invest in This one. If they like my previous, then they know they will Love this one! LED has so many Scientific Based Benefits from skincare to helping with painful areas, and the list just gets longer each year. With all the at home devices out there today, LED is the most researched and actually Proven to be beneficial! And I love my art home devices but if I HAD to pick only 1, LED would have to be the one I'd chose simply due to the research & I've definitely received the best & most effective long term results from using this LED face/ neck mask set! Consistency is key to really getting the results you want & with this mark being so comfortable and easy to use, it's not hard to be consistent with this mask! It has also helped my migraines, so I get the relief while my skin soaks up all the benefits! The battery life is amazing! My only complaint is the velcro, lol! It gets stuck in my hair and that wasn't fun at all. But I simply got some silk fabric, hot glued buttons on them and now I just snap it on & off and my hair is thankful 🤣 Before I thought of the scarf/button, I put my hair up in a silk turban and it solved the issue just as well. But I wanted something that I could just snap on and hop in my bed and when it was done....unsnap and fall 💤 asleep bc it really is relaxing! So unless I'm trying to cure my headache, I do this every night before bed & I sleep so this too after masking. I also use their gel mask and it's awesome too! This is an investment but it is so well made and far superior to any hard mask I've owned, but it was definitely worth my year of saving up to get this set. I love that they are not connected to each other, bc I can put the neck/chest mask on & go about doing other things. When I have my face one on, I do not move around bc I keep me eyes closed and protected, but if you want to move around.. you certainly can with this one. I do wish it had the option to pick blue for acne, but I just use 1 of my old hard plastic ones that i kept when I need blue & it works just fine. But the Red/infrared red on this one far exceeds any other red/ir one I've ever owned.

I have noticed improvement in my skin texture. There are several issues with the mask that for the price I find disappointing. There are no lights in the upper lip area, it is impossible to have the mask close to forehead and to have it make contact with lower face it needs to be so tight that it is uncomfortable and leaves marks from pressure.

The nose area is crazy uncomfortable, (leaves red marks/indents), and the fit around the mouth and lower face is terrible - there are no lights over the upper lip area, so I’m not even sure why there is a strip of plastic there. The neck led is a good fit, but the design of the face mask is really terrible. It’s wildly overpriced for the quality of the product. Super disappointed