Hi, we’re disappointed to learn about your experience with our Finish Quantum. It has 3 separate fast dissolving chambers which scrubs, degreases, and shines delivering the best ever clean. For best results, the optimal water temperature should be between 125-140F. Position dishes and utensils with the heavily soiled side facing the source of the water spray. For further assistance, please call 800-228-4722 between 9:00-5:00 EST (Monday - Friday) or send an email to us at consumercare_usa@rb.com, including the following case number RB0001261187, and we would be more than happy to assist. Sincerely, Your Finish Team.