We’re very sorry you’re unhappy with your purchase. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so I'll be sure to share your comments on this with the rest of our team.

We’re very sorry you’re unhappy with your purchase. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so I'll be sure to share your comments on this with the rest of our team.

Thank you for getting in touch about our Old Spice Swagger Body Wash. It disappoints us to hear that the product seemed to have a chemical scent and that it lingered on your wash cloths. All of our products go through many quality checks to reach you in the best of conditions. What you've shared isn't something that we would expect and you can be sure that we are reporting this to our Quality Assurance Team. The product having an off scent could be due to it being stored in extreme temperatures, such as extreme heat. It could have also been stored for a long period of time or its recommended shelf life. The safety and trust of the people who use our products is the foundation of everything we do. We have over 500 scientists and professionals who work diligently to ensure our products are safe and comply with all regulations around the world. We do not market a product until we have thoroughly evaluated each ingredient in the product for safety. We would not use an ingredient in a product that would cause harm to our consumers. We'd be happy to assist you further. Please give us a call at (800) 925-0633 or email us through our Contact Us Page so we may do so.

Thank you for taking the time to let us know about your experience with the product. We are happy to hear that you enjoy the product and to have you as a loyal consumer with our company.