Good morning Tim,<br /><br />Thank you for posting your review. May ask we what we can do to improve the canopy as you have a basis of comparison. We value your input and strive for 100% customer satisfaction. Please reach out to us at our Customer Care Center &#64; (866)761-0070.

We are so sorry to hear about your canopy mishap,<br />We wanted to pass along that your unit has a one-year warranty for any defects it may have, as long as they are not weather-related. The warranty could have been extended by calling customer care at 1-800-866-761-0070.

Good afternoon Bad,<br />Thank you for taking time to post your review. Every canopy sold has a pamphlet inserted with the unit which includes set up instructions, a part list and a PROPER USE instruction sheet which advises users to not use these temporary Sun Shelters in any kind of inclement weather including rain. The canopy top will pool water putting stress on the frame and can result in a canopy failure. This can be dangerous to anybody under or around the canopy which is why we caution buyers. We are so sorry this was your result but using the canopy in these conditions will void the warranty. If you have further comments or concerns, please reach out to CustomerCare at (866)761-0070.

Good morning and thank you for posting your experience with our product. These canopies have a one year limited warranty attached to them. Please reach out to Customer Care to discuss the issue you are having at (866)761-0070.

Shopper,<br /><br />Thank you for your review. Please take note these canopies are sold as Sun Shelters and we understand the circumstances, however being exposed to a storm will, yes, treat your canopy like an oversized kite. When not in use we strongly urge users to release the legs and remove the top. This will prevent most damages from taking place. Rain and wind will blow through the frame easily. We ask that you read through the other reviews here on the site, we believe the product speaks for itself.

We are sorry to hear of your mishap. Your unit has a warranty. Please give us a call at 1-866-761-0070. Good morning Pat...I&#39;m adding to the reply from our Customer Care Team, I&#39;m the VP of Sales &amp; Marketing. We back all of our products with a 100% satisfaction guarantee. When I read your review I was taken aback how disappointed you were with our canopy. We never paid for reviews with this canopy that has averaged 4.5 stars with 188 to date. I would like to speak with you to learn more where we failed you. It&#39;s obvious you know Instant Canopies based on your comments. Please call our customer care line and they will provide my personal cell # to call me anytime.

Thank you for your review. Your unit has a warranty on it, as long as it was not damaged by the weather; replacements are covered under it. Please give customer care a call at 1-866-761-0070.