Hi Porshia,<br /><br />We acknowledge the details you shared about your Samsung dryer, and we value the information you provided regarding its drying cycle.<br /><br />If your dryer heats but clothes stay damp, the vent is likely blocked; if the heat feels weak and cycles take a long time, that can also point to a blocked vent; and if the dryer stops after a few minutes with very wet clothes, the moisture sensors may need cleaning. To troubleshoot correctly, first check whether the dryer is producing hot air, and then follow the appropriate steps based on what you find.<br /><br />Kindly refer to the attached link and click on “Dryer cycle takes too long” for further guidance.<br /><br />• https://www.samsung.com/us/support/troubleshoot/TSG10001001/<br /><br />If issue persists, don’t hesitate to contact us via:<br /><br />• Facebook Messenger: https://m.me/samsungsupport<br />• X: https://x.com/i/flow/login?redirect_after_login&#61;%2Fmessages%2Fcompose%3Frecipient_id%3D18768513<br />• Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us<br />• Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)<br /><br />We kindly ask that you provide this reference number (1152208829) when you reach out to us, so our team can quickly retrieve your information.<br /><br />Thank you for your feedback.<br /><br />Christian<br />Samsung Care

Greetings, We understand your disappointment with your dryer experience. Let us help. Here is a link to the user manual; kindly go to page 45 of the user manual for troubleshooting steps for your dryer that doesn't drain out. User manual. https://downloadcenter.samsung.com/content/UM/202509/20250923082244569/DC68-03381W-04_IB_DV6000_EN_250919.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1150895691) to help our team pull up your information when you message us. Thank you. -Ricardo