Geri, we want to know more about what occurred with your Samsung dryer and would like to assist as soon as possible.   Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148271041) to help our team pull up your information. Have a great day. ^Camille

Greetings! Let us help you with enabling the drum light on this Samsung dryer model. We agree with you that an interior drum light is important. Please turn to page 43 of this model's user manual shared below to enable the drum light for you to see your laundry when getting them. The light will remain turned on for 2 minutes and will automatically turn off. https://downloadcenter.samsung.com/content/UM/202307/20230706181434297/DC68-03381W-04_IB_DV6000_EN_230705.pdf Should you need more assistance with this dryer, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146031074 to help our team pull up your information. Leo

Allyce, thank you for sharing your experience with the sensor drying of the dryer. Let me guide you to improve its performance. Please see the link, follow the steps, and watch the video for more details. Dryer not drying clothes: https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-ends-too-quickly Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146481907) to help our team pull up your information when you message us. Have a great day. ^Charles

Thank you for letting us know about what happened to your dryer, BHensley. You can check the services we offer at the link below. https://www.samsung.com/us/support/service/ For us to better assist you with your concern, we would like to speak to you directly. Please get in touch with us through the following options below, so we can assist you in the best possible way we can. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us ^Rainly

We all know a working dryer is needed to have dry clothes, Diana. Let's have the dryer back up and running. When your dryer doesn't power on, the panel doesn't light up, or the dryer loses power and turns off without warning, it could be something as simple as a tripped breaker or loose power cord. Please check these links for details. Samsung dryer will not turn on or stay on https://www.samsung.com/us/support/troubleshooting/TSG01001008/ How to fix a dryer that won't start | Samsung US https://www.youtube.com/watch?v=78lJFJkU7hI Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145375908) to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille