Hello, Thank you for your review and we apologize that you are experiencing issues with your purchase. If you are outside of your return period, please reach out to Zinus Inc. so we can discuss this matter with you further. We can be reached at (800) 613-1225 or by opening a support ticket at support.zinus.com. Thank you.

Hello Mark, We're sorry that you're not satisfied with the (Item name). We understand that mattress comfort is a personal preference so Sam's Club offers a 30-day return policy. Please contact Sam's Club and they would be glad to assist you with a return or exchange for a mattress that is better suited to your needs. Please contact them at 888-746-7726. Thank you.