Hello Sue, if your mattress has not fully expanded, this may be the reason why your mattress feels firmer than expected. If it seems to not have reached 11.5 - 12" inches please reach out to Sam's club for further assistance. Thank you for your review.

Hello, We're sorry that you're not satisfied with your item. We understand that mattress comfort is a personal preference so Sam's Club offers a 30-day return policy. Please contact Sam's Club and they would be glad to assist you with a return or exchange for a mattress that is better suited to your needs. Please contact them at 888-746-7726. Thank you.