Hello, thank you for sharing your feedback. We are sorry to hear that the Rubbermaid Brilliance Cereal Pantry Storage containers did not meet your expectations. We understand how frustrating it is when the pouring spout doesn’t stay open during use. We appreciate your trust in the Rubbermaid brand. Your feedback is valuable to us as we continue working to improve our products. If you need any further assistance, please reach out to us via the contact us form on the official website, and we will be happy to assist further. Thank you! Rubbermaid Consumer Care

Hello. Thank you for sharing your feedback on the Brilliance™ Medium Food Storage Containers. We are sorry to hear that the lids cracked over time and that replacement lids were not available separately. To help reduce stress on the lids, we recommend avoiding excessive force when snapping them closed and allowing hot foods to cool before sealing, as heat and pressure may contribute to cracking over time. However, we understand your concerns regarding the lid durability and replacement options. We appreciate you taking the time to share your experience, and your feedback regarding lid durability and replacement part availability will be shared with our team as we continue reviewing product quality and customer needs. If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Rubbermaid® Consumer Care

Hello, Thank you for reaching out to us with your feedback on our Brilliance™ Medium Food Storage Containers. We're glad to hear that you appreciate the stain resistance of the containers and the durability of the lids. We're sorry to learn that the container bases have not held up as expected and that some have cracked or broken over time. We understand how frustrating it can be to have usable lids but no matching containers, especially when replacements are needed frequently. This is not the experience we want our customers to have. We appreciate you sharing your suggestion regarding replacement container bases, and we will ensure it is handled appropriately. If you require assistance, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Rubbermaid® Consumer Care

Hello, we are very sorry to hear about your experience with the Brilliance™ Pantry Food Storage Container. We understand how frustrating it is to purchase a container, only to find that the lids are difficult or impossible to open. As a first troubleshooting step, please make sure all four lid latches are fully released before attempting to lift the lid. You can also try gently lifting the lid from one corner while ensuring the opposite latches are completely disengaged. If the container was recently refrigerated, allowing it to return to room temperature may also help equalize any pressure difference between the container and the surrounding environment. Please avoid using excessive force, sharp objects, or utensils to pry the lid open, as this could damage the container or lid. If the lid remains difficult to remove after the latches are released and the container has returned to room temperature, the lid or container may require further evaluation. We also apologize for the experience you had with our Customer Care team. The guidance you received did not address your concerns, and we understand your frustration, particularly since you have not used the containers in a microwave or oven. We would like the opportunity to help. Please contact Rubbermaid Customer Care. Your feedback regarding both the product and your customer service experience is important to us and will be shared with the appropriate teams. If you need any further assistance, please reach out to us via our Contact Us form on the website https://www.rubbermaid.com/support/contact-us, and we will be happy to assist further. Thank you! Rubbermaid Consumer Care

Hello, thank you for your feedback! We are delighted to hear that you love our Rubbermaid glass food storage containers and that the 1.3-cup size works so well for your needs. It is great to know you value the durability, safety, and convenience of the glass design. We understand your frustration about not being able to easily purchase this size on its own and having to buy larger multi-piece sets that include sizes you may not need. Feedback like yours is incredibly valuable, and we will be sure to share it with our product and merchandising teams as they evaluate future packaging and purchasing options. If you need our assistance in the future, please feel free to contact us through our website form https://www.rubbermaid.com/support/contact-us. Our team is available Monday–Friday, 9 AM–5 PM Eastern Time. Thank you, Rubbermaid Consumer Care

Hello, Thank you for your message regarding the Rubbermaid Brilliance™ Medium Food Storage Containers. We can confirm that, in most cases, lids and sealing components are not sold separately for this product line, which means replacement typically involves purchasing a full container set. Availability can vary by region and retailer, but this is the standard policy our representatives follow for Brilliance glass and plastic containers. If you have any more questions or comments, please reach out to our team via https://www.rubbermaid.com/support/contact-us, at 1-888-895-2110 or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! —Rubbermaid Consumer Care