Hi Whitefire, We’re thrilled to hear that our product fits perfectly with your family’s love for ice cubes! Keeping up with all that ice must make gatherings even more enjoyable, and we’re glad to be a part of those moments. If there’s anything you need to enhance the experience even more on your refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150542442 to help our team pull up your information. Leo

Greetings! It's disheartening that even after repair, your experience of cooling and freezing experience has resurfaced. We are here to aid you. I have shared a Samsung link below to cover all the bases. The link has an embedded video that we recommend watching in full. The link also has hyperlinks like "leveling the refrigerator and temperatures" that can be clicked for additional steps to help. Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147223390 to help our team pull up your information. Leo