Hi there, We all want peace of mind knowing the fridge is in good condition. Let us help you with the refrigerator. Here is a link to help you with the fridge door. Please follow the steps and click the hyperlinks for further assistance. Refrigerator or freezer doors will not close. https://www.samsung.com/us/support/troubleshooting/TSG01001017/#hinged-door-on-the-refrigerator-does-not-close Also, please reference the "Door Alarm" section on page 44 of the user's manual. Manual https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147520790 to help our team pull up your information. Have a great day. ^Aloe

Hi DeeDee, I understand how inconvenient it is not to have a working ice maker. Let us ensure that the ice maker will work perfectly. Here is a link to help you with the ice maker. Please click the radio button that best describes your ice maker experience. Watch the full video, follow the steps, and click the hyperlinks for further help. Ice maker is not working. https://www.samsung.com/us/support/troubleshooting/TSG01001012/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146362651 to help our team pull up your information. Have a great day. ^Aloe

Hi there,I can't imagine the inconvenience this has caused you. We would love to speak with you about your refrigerator to know how we can best help you.Should you need more assistance, please feel free to get back to us via the following options:1. Facebook Messenger: http://m.me/Samsungsupport2. Twitter: https://twitter.com/messages/compose?recipient_id=187685133. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/usWhen you message us, please provide us with this reference number (1147997702) to help our team pull up your information.Have a great day.^Aloe