Hi Terrib7349, Cooling performance is essential for everyday use, and we understand how important it is for your refrigerator to keep the right temperature, especially within the first few months of use. If the refrigerator is not cooling as expected, it may help to confirm the temperature settings, allow time for the unit to stabilize, and ensure proper airflow inside and around the appliance. We recommend reviewing the guide below, particularly the section that addresses not cooling issues, as it best suits your situation. You can explore the full guide here: https://www.samsung.com/us/support/troubleshoot/TSG10003479/ Please keep this reference number for your records: 1152604276. If you’ve tried these steps and still notice the same results, our team would be happy to further assist you through the support channels below. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1-800-726-7864 (1-800-SAMSUNG) Your support means a lot to Samsung. Christian Samsung Care

Holly, thank you for choosing Samsung for your refrigerator needs. We're sorry to hear about the ice maker issue caused by delivery damage, for which you received a refund. We understand you have chosen a different brand.We look forward to serving you again in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs. Have a great day. ^Camille