Customer reviews for SAMSUNG 85" Class Q7-Series 4K Ultra HD Smart QLED TV - QN85Q7DAAFXZA forMember photos









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Verified Purchase
Remote not working
The TV remote has stopped working on me. Doesnt get charged by either solar power or USB. Only works when plugged in with charger. Please send a replacement remote.
Hi Amritpal, thank you for reaching out. We're here to help. Could you please tell us more about the situation? Get in touch at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/)
Halo/ Clouding/ Fog on the corners
major issues with all corners of the tv with cloud/halo effect on any dark scenes on all inputs. a lot of people have the same issue. now i lost money with movers helping me set up the tv and transport. only to loose even more money in transporting this tv for a return.



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Parvez, Thank you for sharing your review of the Samsung Q70A TV. Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer. Should you want to troubleshoot your issue first, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info We hope to hear from you. ~ Samsung Specialist
Great tv, poor components.
[This review was collected as part of a promotion.] I used this tv for about 6 months. It started acting wierd (random input changes, power cycling). After awhile, it just decided to not show the display, audio still worked but display was gone. Couldnt get a technician to even look at it because I live on a military installation that closed its gate to outsiders because of Covid. When it did work, it was great. It handled my computer, xbox and streaming like a champ and look amazing doing it. I didnt like the software, however. It feels like it is overloaded and clunky, even to the point of force quitting apps like Hulu or Netflix unexpectedly. Being the second Samsung tv that failed in the same manner within a year, I cannot recommend any Samsung tv's, regardless of the price.
Foomanshoe, Thank you for your review of Samsung's Q70A TV. I'm sorry to hear of your experience with power cycling and source issues. Please know we could have further investigated this and provided troubleshooting assistance to help resolve the issues you were experiencing with your TV. Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info ~ Samsung Specialist
The perfect Tv
[This review was collected as part of a promotion.] The samsung q70a is an all around powerhouse. It's video quality and sound are incredible. Not to mention its 4k 120hz! Gaming on this TV is next level . Especially with a xbox series x. I love the Samsung menu and apps. I also really enjoy the mirror feature, I can stream what's on my phone directly to the Samsung q70a. This TV is really all I'll ever need and the price is spot on. I try to buy samsung products whenever I can. The qualities there. I highly recommend it.
I want to like it more but I can't.
[This review was collected as part of a promotion.] First and foremost let's get this out of the way. This television is an excellent value. However getting to that value I feel compromised to TV in certain areas in comparison to last year's model R. Unfortunately the way that Samsung has set these televisions up for the 2021 year is that you have to compare them to the series below them from last year. For example this 70 series has to be compared to last year's 60 series. This is the procedure for Samsung's entire mid-range television for this year. The television itself is relatively thin for its price point. It is a very attractive design overall. The overall picture is pretty decent however I feel that it doesn't get as bright as it should. Overall picture quality it's fairly decent for this price point. I do however wish that Samsung would have continued to use a middle pedestal so I bought one and it makes the television overall more usable and small spaces. As I've said this is not a horrible television but it appears to be lacking in some features compared to the competition. I wish I could afford to have bought a 90 series Samsung as this would been it more in line with my viewing demands. So I would say that if you can afford the 90 series skip past the 70 60 and 80 and go with the 90. In my mind the 90 series is far more competitive against the likes of Sony and LG. And if I could afford it I would buy it. However this will serve the purpose
Dragonphire, Thank you for purchasing the 2021 Samsung Q70A QLED 4K TV and sharing your thoughts on the image quality. If you are uncomfortable with the default brightness settings, you can customize the brightness level between 0 – 50 to your preference. Go to Home > Settings > Picture > Expert Settings > Brightness. You can also try different Picture Modes to see which best fits your needs. Go to Home > Settings > Picture > Picture Mode for the below choices: 1) Standard: Is the default mode suitable for general viewing environments. 2) Natural: Reduces eye strain for a comfortable viewing experience. 3) Movie: Is suitable for watching TV or movies in a dark room. 4) Dynamic: Makes the picture brighter and clearer in bright viewing environments. 5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. Intelligent Mode also enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Home > Settings > General > Intelligent Mode Settings. Adaptive Picture, which is among the options, optimizes brightness and provides the best picture quality in real time, based on the lighting condition and the content you're viewing. I hope you can use these adjustment recommendations to set the image to your liking. If you would like further assistance with settings, features, or functions, please reach out to Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Specialist
Great features but lots of white clouding...
Significant white clouding in dark scenes. Don't get me wrong it is a great TV and the image quality is great; however, compared to my 7 year old Samsung the blacks aren't as black. I have attempted all of the picture settings to remedy fix it but nothing gets rid of the white showing through. The rechargeable remote is a great feature and it is nice to be able to use the Samsung apps again to stream! For reference I have had this TV for about a week. I needed a television for my bedroom so I purchased this to replace my living room 7 year old Samsung so I could move it into my bedroom. The blacks are so black on the old model that I have high expectations in that area. Overall I would recommend it but if the white clouding will get to you.... move one.
Kahousto, Thank you for sharing your thoughts on the picture quality of your Q70A TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update. I see that you have already tried adjusting your image, but I did want to share the following adjustments with you, just in case: Go to Home > Menu > Settings > All Settings > Picture > Picture Mode ...and select the mode that best fits your usage: 1) Standard: Is the default mode suitable for general viewing environments. 2) Movie: Is suitable for watching TV or movies in a dark room. 3) Dynamic: Makes the picture brighter and clearer in bright viewing environments. 4) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. You can also go to: Home > Menu > Settings > All Settings > Picture > Expert Settings to manually fine tune your image. For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist
Great color and size
[This review was collected as part of a promotion.] This TV is used for regular viewing and streaming. The color is great and the 55 inch screen is perfect for our room. The most disappointing feature is the remote control. Sometimes we have to put the channel in four or five times before it picks up the numbers correctly. It also cuts out the sound sometimes. I am not sure if it is due to the cable connection or the TV. Some good features, some not so good.
Tabitha1405: Thank you for your review of Samsung’s Q70A QLED TV and for sharing your experience with your remote not working as expected. Please try following steps to reset your remote: 1) Long press the RETURN key and ENTER key together for about 10 seconds you’re your remote was once paired already with the TV, you do not need to re-pair it again. However, if it was not paired with the TV, pairing must be done after the reset. 2) The RETURN key is on the left side of your remote and looks like a curved, backwards pointing arrow. 3) The ENTER key is the button in the center of your directional ring. If your sound is cutting out when connected via HDMI, the HDMI cable is most likely the cause. We recommend you replace the HDMI cable with a High-Speed cable with Ethernet Channel, labeled as HEC or HEAC on the cable. If this is not the case, we ask that you contact us so can better understand your setup scenario and provide appropriate assistance. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions
Truly amazing picture and a seamless setup
[This review was collected as part of a promotion.] I've been buying Samsung phones and TVs for some time now and this TV confirms why I do that. I knew the picture was amazing before I took the Q70A home but what I did t know was how easy the setup would be and how awesome it would integrate with my home theater/smart home system. The entire experience has been seamless and intuitive inparticularly when I brought Smart things into the mix. I have two Samsung TVs in the same room with the Q800 Soundbar (I won't even get into how amazing the theater quality sound of that is) and I can operate each device effortlessly from my phone quickly and efficiently. I normally have buyers remorse after spending money on something but I can honestly say I have none here.
Good TV for the price
[This review was collected as part of a promotion.] If your looking for a solid introductory 4k TV you really can't beat the q70 series. Interface has been smoothed so far. TV is also a great buy for someone who has a lot of other Samsung devices (like me) because its really easy to connect and setup.
This product is good but not great
[This review was collected as part of a promotion.] I use my Samsung TV for everyday viewing of news and programs and watching movies. The overall quality is good; there are faults. The picture is bright and large, the colors are good, the overall quality is good.. The sound-bar (A650) is excellent for overall sound and for clarity of voices; its bass is variable, even with subwoofer. For the TV, the picture, although better than past LCD's, is weak on shadow detail and on variable sharpness within a picture--the picture is often overly sharp, so movies look like videotape. Within a picture, there are often areas sharply focused while other areas are slightly fuzzy. This is disturbing. One wishes for greater control over the sound, and the colors, and the focus, which are, even within "expert", insufficient in detail. The biggest problem is the remote control, which is supposed to be all things but fails at its promise. Worse, one has to switch controls to control the entire set-up: the TV, the sound-bar, and the cable box. Switching controls is a vast irritation as is trying to remember all the items controlled by the remote but which are not obvious. In other words, there are too many "hidden" things the remote controls. Remembering them and how to get to them is a pain. A larger control with more buttons would be preferable, especially if it could be made into a universal control. This last is promised by the manual but is not realized in actual use. All in all, the sound-bar is a B+/A-, the TV is a B/B-.
