Thank you for your feedback. We&#39;re very sorry to hear you&#39;ve experienced the same issue on two scooters. That&#39;s certainly not the experience we want for our customers.<br /><br />Please reach out to us directly through our website or through the contact details on your packaging or in your user manual and let us know which specific part is failing. That information will help our team investigate the issue further and determine the best way to assist you.<br /><br />We appreciate you bringing this to our attention and look forward to helping resolve the issue.

Thank you for your feedback. We&#39;re sorry to hear you had trouble with assembly. In some cases, the inner axle holder can shift slightly during shipping, which may cause the holes to appear misaligned. This is typically an easy fix by centering the inner holder with the Allen wrench included with the scooter.<br /><br />If you need any assistance, please reach out to us directly through our website or through the contact details on your packaging or in your user manual. Our team would be happy to help walk you through the adjustment and get you riding as quickly as possible.