We got these for my teenage son and wife - he really enjoyed it - they're great quality and a reasonable price (except the whole shipping thing - we saw display models in our local club but NONE in stock, nor any other clubs in a 100 mile radius. Thankfully customer service waived the $100+ shipping fee, since ship to club wasn't even an option. I think they'd sell A LOT more if they offered free ship to club.

Great value. Nice kayaks. Came with paddles.

Both kayaks and paddles were delivered today, on schedule, and in perfect condition. Will update if we have any issues on the wated but so far, we have had a good experience!

Darwin helped me locate and procure several parts for my kayak that had been lost. He was very efficient and went out of his way to help. I'm very pleased with the level of service I received.

I bought this kayak a few weeks ago and I use it almost every day. It's the best purchase I've made in a long time. The stability is great and it's comfortable.

Part was missing, they replaced for free. Excellent service.

These are beautiful and a great size! We can’t wait to use them!

Worst customer service ever. One kayak came in damaged. Immediately reported thru Sam’s Club. Vendor was notified but never responded. Replacement for the was ordered but never sent. New order for 2 issued, and pickup for the first made for pickup. After waiting all day, 4:45 PM driver arrived. Said he needed them on a box. I explained delivered separately in plastic bags. Then he said he only had 1 bar code label but needed 2. He left without taking either. I canceled the complete order all together. Not worth the hassle.

Like several other reviewers, I did not receive a complete shipment. I received one kayak. Sam's Club said it is the carrier's responsiblity. The carrier is searching the dock. At this point the likelly scenario is that I'll take the kayak I did receive to the store for a refund.

Only received one of two kayaks. It was delivered outside of the original delivery time frame 2 hours earlier than scheduled so I had not gotten home from work yet. Upon discovering the delivery, imagine my surprise to see they only delivered one kayak and marked the order complete. Their customer service team’s response has been poor at best. Between automated robots, people with thick accents, no response at all from the 3rd party delivery service and slow response time over email correspondence. I would never recommend to anyone going forward making a large freight order unless you wish to get completely ripped off and scammed.