Unsupported memory card, and faulty charger
Product arrived as described, but an Unsupported Memory Card error message was triggered during initial setup, and subsequent restarts of tablet. The tablet itself is a good lower-end tablet with video that is suitable for watching videos and surfing the web. The 4 speakers are crisp and clear, and an upgrade from my previous tablet. Upon unboxing, I noticed that the charger outlet plug rattled as if there was a part loose. It shorted out with a popping noise, and the smell of electrical smoke within a week of receiving the tablet. Do they know they are shipping the tablets with an unsupported memory card? Sounds like the marketing people missed a step while packaging a 2019 product for promotion during the 2020 holiday season. If I could post a Zero Star review, I would.
reply from Supplier Response
Hey Joe, thank you for taking the opportunity to review your Samsung Galaxy Tab A7. Your feedback is invaluable to us as we strive to be innovative and improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enjoyable experiences when using our products. At Samsung, our products have a warranty for manufacturing defects in materials and workmanship. We also offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection for you and your devices. It offers you that ultimate peace of mind for those unexpected situations in life like leaving your device behind in a coffee shop, spilling your drink into your charging port, having your device stolen, or dropping and breaking your screen. With over 700 authorized repair locations available nationwide, getting back to what you love most is our top priority. Unless you are a tech wizard, you probably aren't aware that microSD cards come in multiple classes. Other than storage capacity, there are different factors that separate them. Some also come with extra features that give them distinct classifications. While you can use any class of microSD cards in your phone or tablet, the microSDXC card is recommended for high-resolution video recording, due to its large storage capacity and high-speed read and write capability. For less demanding use, such as still photography, regular microSD or microSDHC cards will be sufficient. When you have some free time, please reach out to Samsung Support for further assistance and/or troubleshooting. Samsung Support is also available to answer your questions and take any additional feedback that you would like to share with us. Thank you for being a valued Samsung customer. - Debra