Hello, this is Georgia-Pacific’s Customer Response Team. We’re sorry that you weren’t pleased with your product experience and would like to follow-up with you directly to learn more about it. Please call us at 1-866-435-5647 so we can gather more information to assist you. Thank you.

Hello, this is the customer response team with Georgia-Pacific. The lids are sold separate. Lids for the 12 oz, 16 oz and 20 oz Dixie Perfectouch cups are the Dixie Sip-Through Dome Hot Cup Lids, Black 12-20 oz., 500 ct. - By Dixie, Item # 990333049 - Model # 9542DSBL500. Thank you.

We are sorry to hear that! Our goal is to provide a durable, stylish cup to be your go-to anytime of the day with the perfect balance of strength. We do not make any specific guarantees about the use of paper cups in microwaves. The cups can be used in a microwave for limited reheating of liquids, but the capabilities of the microwaves, the types of beverages, and the reheating practices used by consumers can all vary so much that there is no way we can provide a general performance guarantee. We simply advise that consumers should use caution when reheating in a microwave. We would love to hear more about your experience at your convenience. Please give us a call at (800) 283-5547 or visit us online to chat with a live Customer Service Agent at https://www.dixie.com/contact-us. We hope to hear from you soon! Your reference number is C-4729495.