Customer reviews for Michelin Primacy Tour A/S - 255/50R21 109H Tire forVery disappointed worn out in 2.5 years at 35,500 miles
Very dissatisfied with the tread wear of these tires. Bought car in September of 2020, A 2020 Hyundai Tucson Sport, I have owned the car for 2.5 years and 35,500 miles and it has been religiously serviced by the Dealer. Came with OE Michelin Primary Tour A/S 245/45/19 tires. Thought the Michelin band was the #1 tire company but fooled me, currently these tires are sitting at 4/32’s of tread left and will have to be replaced after the next tire rotation. Pretty sad for a tire at should last about 5 years and 55,000 miles, Plus my commute is nothing aggressive some highway and city driving a total of 24 miles a day. When the time comes which will be very shortly will be looking other brands other than Michelin for replacement
Jon67, sorry to read that your tires are in need of being replaced. A member of our team will be in touch to help with a solution.
Exceptionally uncomfortable tires on rough roads
Purchased in 2022 and these ride exceptionally smooth and quiet in great roads but on rough and bumpy roads they are the worst for this price. You can feel everything on the road and my poor car stares at me! If you are living in a place with super good roads, hands down you will be happy with these..
ironkid, sorry to read of your disappointment. We'd suggest having the tires inspected by an authorized Michelin retailer in your area. Have the dealer contact us while you are there.
High spots and highway vibration
I purchased the Primacy Tour A/S ZP tires in a 245/40 19 size. This is a nice tire overall and matches with my Infiniti Q50S AWD nicely. I have about 30,000 miles on my odometer. However, I noticed a faint vibration sound at highway speeds. There is no real vibration felt, but I fear time will only make this condition worse. The tires were Road Force balanced at time of purchase. The vibration sound got worse over time and after about 1000 miles I took my car in to my dealer describing and recording the noise I was hearing in the cabin. We inspected the shocks, the front and rear drive shafts, the wheel bearings, checked the run-out of the wheels themselves and they are running true. We put the tires on their Road Force balancer and the weights were spot on. The car was brought in a second time to the dealer at a later date as the vibration sound on the highway was slightly more noticeable and was distracting my driving experience, pulsing anywhere from 12-16 times a second. Again, we looked at all suspension and driveline components, put a stethoscope on all rotating sections of the drivetrain and bearings, and the car checked out solid, checked out by the dealer's master mechanic on this second visit. So, the car was lowered from the hoist, a second mechanic got in the drivers seat and the car was lifted again. With the car started and running about 15 mph while up on the hoist. Being AWD all of the tires were spinning in the air. We could see that as the tires rotated, each tire had a high spot, perhaps at a seam? The left front was the worst but each of the tires had that one spot that was high with the rest of the tire surface running true. All of this pointed to the tires being responsible for that pulsing sound heard on the highway. Going back to the tire dealer, they graciously agreed to replace all of the tires, however they are currently on backorder. For the meantime, they offered to put the tires on the Road Force balancer while we wait for backordered tires to become available, Being the third time these tires have been on the balancer, they once again were spot on and no adjustments were needed. I am concerned that the replacement tires will have the same issue. I would have switched over to some other tire, but it is very difficult to find a Run Flat tire in this size, with a 94 load rating, a V or better speed rating, and a tread width comparable to the OEM tires. While the Bridgestone Driveguard would be the next best replacement tire, its main drawback is the tire width is only 7 inches compared to the OEM Dunlop SP Sport 5000 tires at 8.7 inches. That seems like a huge compromise for cornering traction. (btw, the Dunlop SP Sport 5000 tires are by far the worst tires in every measurable category, and of any tires I have driven on in my 40+ years of car ownership. Are you listening Dunlop?) Ideally, I would have preferred to purchase a 245/40 19 Michelin Pilot Sport All Season 4, or any other premium performance Michelin All Season tire. However Michelin does not offer any other Run Flat tires in this size. I prefer to keep the run flat tires as no spare or spare mount is built into the car. Going back to the replacement tires, they will again be the Primacy A/S ZP. I hope they don't also have those high spots. If they do, I have no idea what other tire I would run. Michelin, you have an opportunity to provide a 245/40 19 tire as a replacement for 2014-2021 Infiniti Q50's and other brands for Ultra High Performance Run Flats, and hopefully without the high spots like that with the Primacy. I will say this though, the Primacy is a very respectable tires on many fronts. Outside of the high spot issue, the tire is impressively quiet, the drive is comfortable yet performance is available when asked, the cornering is exceptional even when pushing the car in the roundabouts, has excellent road manners over expansion cracks, very good in wet and dry, and frankly a great tire for those looking for a capable tire for general and spirited driving on the back roads. The high spots take away from what would be rated as an excellent tire.
ThumpThumpThump, Our records indicate you have contacted us before now. We apologize this has been an ongoing issue, and certainly want to find a remedy. One of our Consumer Care Team members will be in touch with you to discuss further, or you can contact us at 866-866-6605
Dangerous tires.
Have this on my Genesis GV70 as factory tires with 9500 miles on it now after two years of light driving. Leave in Colorado and recently had two consecutive snow storms. This tires put my life at risk by almost spinning off highway in a light snow covered road. With great effort I managed to keep it from not spining 360 and not hitting the median or running off the cliff. Scarry and dangerous. Decided to park it till spring and drive my old truck. It is a lease so not worth to spend money for half year left. Never had this issues with BFG or Goodyear.
Bobby, sorry to read of your disappointment in the Primacy Tour A/S tires, as it was chosen by the vehicle manufacturer. Michelin has several families of tires that are each optimized to meet specific needs, such as mileage, durability, performance and control. Please call us at 866-866-6605 to discuss further.
Hydroplanes a lot.
As soon as it rains this tires are dangerous to drive. I experienced 9 set of tires (from different companies) throughout of my driving life and I have never seen tires this bad. It hydroplanes a lot. Vehicles becomes impossible to handle. Dangerous to drive.
Primacy Tour A/S
I was originally sold Cross Climate 2 tires for my 2021 Lexus 350. Those tires are for snow climates or a non-luxury car. I immediately noticed my car rode rough (it always drives smooth!). I contacted Michelin customer care because the store I went to did not want to exchange or refund at first. Michelin customer care was fantastic and walked me through to process to get my tires replaced under the 60 day satisfaction guarantee—no hassle. I got Primacy Tour A/S replacement tires which was recommended for my car. Now, it rides like butter again. Thank you Michelin!!!
These tires are definitely worth the extra cost!
I needed a new set of tires for my 2017 FORD Edge; however, I had never purchased MICHELIN tires before so the brand was new to me. My primary requirement is for a summer tire which handles well in the city and on the highway. I live in Edmonton so good handling in wet conditions is not a priority. I have had these for about 2 weeks now and have driven them in the city and on the highway (1000 Km). In both situations the tires handled extremely well; I am very impressed with the how quiet and smooth the ride is. I look forward to many more miles of driving pleasure with these tires! I recommend them unreservedly.
Not Repairable due to sealing property of tire
Came new on 2021 Mustang Mache California model. Have been told that the tire is not repairable because they are foam filled. I cannot find anywhere that says these tires cannot be repaired because they are foam filled and are not repairable with normal puncture.
Mache owner, we're sorry to read that you have a puncture in one of your tires. A member of our team will be in touch to work with you and your retailer on repair procedures for a tire with Acoustic Technology..
Whomp, whomp, whomp!
These are the OEM tires on my 2022 Acura TLX and noise is intolerable. Whomp, whomp whomp and the ride is rough unless you are on the smoothest of asphalt. Current mileage is 28000 kms but noise has been present for at least the last 10000kms. Just ruins a nice car. Tire size is P255/40 R19 96W
Smooth quiet ride for 30K
These tires were so much quieter and smoother than the factory tires. I thought I would get 40,00 miles even though rated for much more. I was wrong. I only got 30,00 miles. Its a trade off. One tire developed sidewall bubble. Another blew out and the replacement tire blew out. Bad driving? Coincidence? Not so good quality? Maybe all of the above. Good value? - probably not. They're expensive but they do ride nice.
We understand the Primacy Tour A/S tires on your vehicle did not meet your expectation in terms of mileage. A member of our Consumer Care team will be in contact with you. You may also reach our office at 1-866-866-6605.