picked up cake and looks like they put it together hot. the frosting was sagging down the side and no top edging like I asked for. don't order from Plattsburgh bakery

Im a die hard Sam's cake fan and have been getting cakes from them for years. The new online ordering system has completly ruined my relationship with them. No flexability. Limited customizations. No human interactions. I think its time to move on

I customized my cake and it was not what I ordered this is the first time I have had a problem I have ordered several cakes and I was very unhappy about this

This cake was horrible! The texture of the cake was frothy, and the icing was like a foam texture. There was no distinct taste or separation between the cake and the icing. After one slice I threw it in the trash.

There is no customer service with this online ordering bring back ordering in store with employees i gave a one start review not for the cake the cakes are great this online ordering suck bring back the employees

Sam's you have really let us down in the cake area. Customer service is now horrible. Online ordering, cakes has really made me rethink sams club. Whom ever made the decision to do this online ordering of cakes really failed you.

Ordered a birthday cake with sprinkles. The sprinkles included these white round balls that are rock hard and not edible. They're so hard that I broke a tooth on it. Never again

Taste of the cake always 100%. The writing on the cake horrible the last three cakes that I’ve purchased, the. handwriting looked like a 1st grader wrote it.

I ordered a birthday, it was not icing all the way part of the cake showed it was missing a piece of cake they filled it with icing, I ordered light blue I got bright dark blue, it was not close to straight , the lady there said sorry and gave me icing to fix it myself, it was my daughters birthday so it was this or no cake, and of corse it will not let me add a photo, when I talked to chat they was rude and disconnected

They make the best cakes as a Club member