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Sams Club
Sams Club
Customer reviews for Custom 10" Double Layer Cake for
Custom 10" Double Layer Cake
4.4 out of 5 stars
stars2,267 ratings840 reviews
  1. 5 stars78% (1,767)
  2. 4 stars6% (146)
  3. 3 stars5% (103)
  4. 2 stars3% (72)
  5. 1 star8% (179)

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Showing 451-460 of 840 reviews
Jan 30, 2026
KEITH
1 out of 5 stars review

picked up cake and looks like they put it together hot. the frosting was sagging down the side and no top edging like I asked for. don't order from Plattsburgh bakery

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Jun 5, 2024
Lauren
1 out of 5 stars review

Horrible ordering system

Im a die hard Sam's cake fan and have been getting cakes from them for years. The new online ordering system has completly ruined my relationship with them. No flexability. Limited customizations. No human interactions. I think its time to move on

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reply from Member's Mark Team

We regret to learn you were informed we only take online orders, Lauren. You can order our delicious cakes and cupcakes with any of our bakery associates in person, over the phone, or online with our new digital cake ordering experience for added member convenience. If you have any other questions, please contact Member Support at (888) 301-0332 or your local club. Thank you for the feedback.

Jun 1, 2024
Vanessa
1 out of 5 stars review

Cake review

I customized my cake and it was not what I ordered this is the first time I have had a problem I have ordered several cakes and I was very unhappy about this

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reply from Member's Mark Team

We regret to learn your experience did not meet expectations, Vanessa. Please contact Member Support at (888) 301-0332 and we’ll do our best to make this right for you.

Dec 18, 2024
BY
1 out of 5 stars review

Verified Purchase

Horrible Cake!

This cake was horrible! The texture of the cake was frothy, and the icing was like a foam texture. There was no distinct taste or separation between the cake and the icing. After one slice I threw it in the trash.

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May 17, 2024
liz
1 out of 5 stars review

Bring employee back

There is no customer service with this online ordering bring back ordering in store with employees i gave a one start review not for the cake the cakes are great this online ordering suck bring back the employees

Helpful?3L9HGO2JG3DE13709423670
reply from Member's Mark Team

We regret to learn you were informed we only take online orders, liz. You can order our delicious cakes and cupcakes with any of our bakery associates in person, over the phone, or online with our new digital cake ordering experience for added member convenience. If you have any other questions, please contact Member Support at (888) 301-0332 or your local club. Thank you for the feedback.

May 25, 2024
Connie
1 out of 5 stars review

Epic failure.

Sam's you have really let us down in the cake area. Customer service is now horrible. Online ordering, cakes has really made me rethink sams club. Whom ever made the decision to do this online ordering of cakes really failed you.

Helpful?3L9HGO2JG3DE13709423670
reply from Member's Mark Team

We regret to learn your experience did not meet expectations, Connie. You can order our delicious cakes and cupcakes with any of our bakery associates in person, over the phone, or online with our new digital cake ordering experience for added member convenience. Please contact Member Support at (888) 301-0332 if you have any other concerns.

Jan 22, 2026
Sasha
1 out of 5 stars review

Sprinkles have round rock hard balls

Ordered a birthday cake with sprinkles. The sprinkles included these white round balls that are rock hard and not edible. They're so hard that I broke a tooth on it. Never again

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Apr 30, 2025
T Bobo
3 out of 5 stars review

Verified Purchase

The writing on the cake

Taste of the cake always 100%. The writing on the cake horrible the last three cakes that I’ve purchased, the. handwriting looked like a 1st grader wrote it.

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Aug 21, 2025
Audrey
1 out of 5 stars review

looks like a kid made it.

I ordered a birthday, it was not icing all the way part of the cake showed it was missing a piece of cake they filled it with icing, I ordered light blue I got bright dark blue, it was not close to straight , the lady there said sorry and gave me icing to fix it myself, it was my daughters birthday so it was this or no cake, and of corse it will not let me add a photo, when I talked to chat they was rude and disconnected

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Mar 17, 2025
Armando
5 out of 5 stars review

Verified Purchase

The cake was delicious

They make the best cakes as a Club member

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