Hello, this is Elizabeth with Dyson. We are sincerely sorry to hear you are less than satisfied with our V10 Animal and we appreciate you sharing your experience. Our V10 Animal cordless units do come switched on to MAX mode out of the box. This unit will run up to 5 minutes in max, up to 30 minutes in suction mode 2, and up to 60 minutes in suction mode 1. Additionally, Dyson cleaner head are designed with low profiles to seal to the flooring for optimal suction. Please know that we value your support and realize that buying a Dyson is an investment. This is why we back your new purchase from an authorized retailer with a free 2 year warranty on our cordless machines and we are always happy to provide support if a problem is ever encountered. Please do not hesitate to contact us directly at askdyson@dysoncanada.ca. Best wishes, Elizabeth Dyson Customer Support