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Customer reviews for Serta Bleu Embrace Hybrid Firm Mattress for
Serta Bleu Embrace Hybrid Firm Mattress
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4.7 out of 5 stars
stars
58 ratings58 reviews
  1. 5 stars88% (51)
  2. 4 stars3% (2)
  3. 3 stars3% (2)
  4. 2 stars2% (1)
  5. 1 star3% (2)
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Showing 1-10 of 58 reviews
Sep 19, 2026
Reviewer name: Shirley B
5 out of 5 stars
5 out of 5 stars review

My california king size mattress

I am so pleased to find a mattress that fits our old water bed wooden frame. We just can't get rid of our old frame that has a beautiful head board with mirrors and glass door cabinets. It may be 50 plus years old but we like it.

Review from Serta
Helpful?3M0L1ST90OWK13696651593
May 18, 2025
Reviewer name: Leo
5 out of 5 stars
5 out of 5 stars review

Excellent Matresses and great company service.

9 years ago we bought 6 Serta mattresses from SamsClub when we entered our new house. after 9 years they are all still in good shape beside one that sunk in one area. We called the company and they stood behind their warranty and replaced it with a new one. This is a company that stands behind their products. We will buy our future mattresses from them. Thank you for a great service.

Helpful?3M0L1ST90OWK13696651593
Apr 23, 2026
Reviewer name: Myrline B
5 out of 5 stars
5 out of 5 stars review

I like this offer

I like the service we give . Sam's is the Store we purchase

Review from Serta
Helpful?3M0L1ST90OWK13696651593
Jun 14, 2026
Reviewer name: David S
5 out of 5 stars
5 out of 5 stars review

Firm king size

Very comfortable

Review from Serta
Helpful?3M0L1ST90OWK13696651593
Feb 19, 2024
Reviewer name: justiced40e7
5 out of 5 stars
5 out of 5 stars review

Comfy, but more on the firm side

[This review was collected as part of a promotion.] This mattress is good! Even though it says it is hybrid, I would say that it is more on the firmer side. It is VERY cooling. I struggle with running hot when I sleep and this helps me regulate my temp so well! I never wake up hot! It is also very light weight and easy to move around. The topper on it is soft and cooling like I mentioned earlier! It’s definitely a great mattress!

Review from Serta
Helpful?3M0L1ST90OWK13696651593
Feb 9, 2024
Reviewer name: geminimoodz
5 out of 5 stars
5 out of 5 stars review

Best of both worlds

[This review was collected as part of a promotion.] First of all - so grateful to receive this mattress! It’s so plush yet firm and supportive. Couldn’t be happier with the comfort and quality. I can see this mattress having a long life based on the durability.

Review from Serta
Helpful?3M0L1ST90OWK13696651593
May 13, 2026
Reviewer name: Rebecca R
3 out of 5 stars
3 out of 5 stars review

Not what I expected

This isn't as I thought it would be.

Review from Serta
Helpful?3M0L1ST90OWK13696651593
Nov 20, 2024
Reviewer name: Mitch Is A Patriot
2 out of 5 stars
2 out of 5 stars review

Ok At First

I bought this FIRM mattress Aug.01,2024 and it was awesome!, but then (always a but) after a few months it started to sag in the middle, turning it didn't help. So will be returning it within the 120 night return window and try Serta Hello Dreams instead.

Helpful?3M0L1ST90OWK13696651593
reply from Serta Team

Hi there, we are sorry to hear about the issues affecting your mattress. We recommend ensuring that the mattress is currently on a bed frame/foundation that is properly supporting the mattress. If the frame fits within our warranty expectations then we recommend reaching out to Sam's Club directly to open up a warranty claim. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 888-802-2948, they should also be able to assist with return information if you still wish to go that route and return the mattress. We hope this helps!

Nov 21, 2025
Reviewer name: Amber
1 out of 5 stars
1 out of 5 stars review

I had high hopes because we love Serta

I had high hopes because we love Serta and it had good reviews but I cannot recommend this mattress. My back hurts so much after sleeping on this mattress. I wish I splurged and put the money towards an iComfort like we have in our other room. I thought I would be able to save some money and have less quality/comfort but all it has left me with is back pain. Deeply regret my decision. It is way too firm. I am not sure where the hybrid comes into play because I can't feel the foam part at all. It's the firmest bed I've ever slept on. It's like a rock.

Helpful?3M0L1ST90OWK13696651593
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the experience you are looking for. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 888-802-2948. We hope this helps!

Nov 16, 2024
Reviewer name: BoPeep
1 out of 5 stars
1 out of 5 stars review

Very Disappointed

Initially a very comfortable mattress but after only 3 months this mattress has a noticeable lumpy hole in the center! User is 130 lb woman.

Helpful?3M0L1ST90OWK13696651593
reply from Serta Team

Hi BoPeep, thank you so much for taking the time to review your mattress, we're sorry to hear that your Serta Bleu Embrace mattress is breaking down. Our mattresses are backed with a 10-year limited warranty and Sam’s Club can walk you through a claim or offer help through their 100% Member Satisfaction guarantee. So for additional assistance please reach out to the Sam’s Club member phone number at 888-802-2948 so they can guide you from there. We hope that this leads to a swift resolution, but please let us know if we can assist moving forward!